Hotel Guest Experience Leader - Front Desk

Point A Hotels; Dublin; On-site; EUR 31,000 - 41,000; Full time

Benefits offered by this job

Queensway Reward & Recognition Scheme

Annual Awards Ceremony in London

Fun, friendly, and supportive work环境

Professional development and career进展

Career opportunities across the group

Great team building initiatives and社交活

Friends and Family Rates at all our属性

33 days of annual leave

Job summary

Point A Parnell Street is seeking a Reception Host Leader to support our team and guests, delivering unforgettable experiences. The role focuses on guest satisfaction and smooth front-desk operations, with a 40-hour weekly contract and a competitive salary.

The ideal candidate will engage guests, lead a team, and collaborate across hotel departments to ensure exceptional service and seamless handovers, contributing to our reputation for thoughtful hospitality in a dynamic Dublin property.

Qualifications

• Ability to engage and lead teams.
• Excellent customer service and problem-solving skills.
• Outstanding communication skills.
• Support other teams and ensure effective shift handovers.
• Passion for delivering unforgettable experiences to customers.

Responsibilities

• Lead and engage the front desk team to ensure a warm, memorable guest experience.
• Coordinate with other hotel departments to ensure smooth shift handovers and operations.
• Maintain high service standards and proactively resolve guest issues to exceed expectations.

Skills

Lead engagement

Customer service

Communication

Cross-team coordination

Service passion

Positive attitude

Self-development

Kindness and honesty

Hospitality industry knowledge

Imagination and drive

Challenge status quo

Job description

Point A Parnell Street is seeking a Reception Host Leader to support our team and guests, delivering unforgettable experiences. The role focuses on guest satisfaction and smooth front-desk operations, with a 40-hour weekly contract and a competitive salary.

The ideal candidate will engage guests, lead a team, and collaborate across hotel departments to ensure exceptional service and seamless handovers, contributing to our reputation for thoughtful hospitality in a dynamic Dublin property.