Guest Experience Manager – Dublin Front Office Leader

Ennismore; Dublin; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

30 days holiday (including bank hols)

Pension and life insurance

Food on shift

Free night at The Hoxton and a meal

Training and development

Volunteer time off

Rewards: Hox Hero / Nifty Fifty

Diversity and inclusion events

Team get-togethers and parties

Discounts across The Hoxton and Ennism

Job summary

The Hoxton Dublin is seeking a Front Office Supervisor to lead our reception team and deliver a memorable guest experience from check-in to check-out. You will inspire the team, manage daily operations, and help optimise rates and occupancy to ensure a full and welcoming house.

We value hospitality passion, teamwork, and a hands-on approach. Familiarity with Opera or similar front desk systems and GDS would be a big advantage. This is an on-site role within a vibrant Dublin hotel.

Qualifications

• Passion for hospitality and making a positive impact on guests.
• Natural leader who motivates and supports a team.
• Experience guiding front desk teams to deliver memorable guest experiences.

Responsibilities

• Support day-to-day Front Office operations and lead receptionists.
• Lead by example, keep the team motivated and empowered.
• Ensure correct rates, manage overbooking, and maintain a full, happy house.
• Ensure smooth operations and quick problem-solving with the team.

Skills

Hospitality

Team leadership

Guest service

Opera Front Desk

GDS familiarity

Tools

Opera POS/Front Desk System

GDS

Job description

The Hoxton Dublin is seeking a Front Office Supervisor to lead our reception team and deliver a memorable guest experience from check-in to check-out. You will inspire the team, manage daily operations, and help optimise rates and occupancy to ensure a full and welcoming house.

We value hospitality passion, teamwork, and a hands-on approach. Familiarity with Opera or similar front desk systems and GDS would be a big advantage. This is an on-site role within a vibrant Dublin hotel.