Guest Experience Leader – Reception

Point A Hotels; Leinster; On-site; EUR 32,000 - 40,000; Full time

Benefits offered by this job

Queensway Reward & Recognition Scheme

Annual Awards Ceremony in London

Fun, friendly, and supportive work env

Professional development and career进进

Career opportunities across the group

Great team building initiatives and社交

Friends and Family Rates at all our 0

33 days of annual leave

Job summary

Point A Hotels is seeking a Reception Host Leader to support guests at PointA Parnell Street. The role focuses on ensuring every guest has an unforgettable experience and leading a motivated team to deliver heartfelt hospitality.

The successful candidate will demonstrate exceptional customer service, problem-solving, and communication skills with a passion for development and community care. A positive attitude and the ability to work cross-functionally are essential.

Qualifications

• Ability to engage and lead.
• Excellent customer service and problem-solving skills.
• Outstanding communication skills.
• Supporting other teams in the hotel and ensuring effective shift handovers.
• Passion for service and delivering unforgettable experiences to customers.
• Positive attitude and drive.
• Passion for developing yourself.
• Kindness, honesty and care for the surrounding community.
• Good understanding of the hospitality industry and what it takes to be the best.
• Imagination and ability to maximise business potential.
• Confidence to challenge status quo.

Responsibilities

• Lead and engage guests to ensure a memorable experience.
• Support other hotel teams and ensure smooth shift handovers.
• Deliver outstanding guest service and resolve issues promptly.
• Develop yourself and contribute to a positive, collaborative culture.

Skills

Leadership

Customer service

Communication

Team collaboration

Problem solving

Positive attitude

Personal development

Community care

Industry knowledge

Challenge status quo

Job description

Point A Hotels is seeking a Reception Host Leader to support guests at PointA Parnell Street. The role focuses on ensuring every guest has an unforgettable experience and leading a motivated team to deliver heartfelt hospitality.

The successful candidate will demonstrate exceptional customer service, problem-solving, and communication skills with a passion for development and community care. A positive attitude and the ability to work cross-functionally are essential.