Guest Experience Host — Front Desk & Team Support

Point A Hotels

Dublin

Hybrid

EUR 18,000 - 23,000

Full time

4 days ago

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Benefits offered by this job

Queensway Rewards & Recognition

Annual Awards Ceremony in London

Friendly and supportive work env

Career progression across group

Friends and Family Rates

30 days of annual leave

Job summary

Point A Hotels on Parnell Street seeks a Reception team member to support our team and guests. The role focuses on delivering outstanding guest experiences at our property. You will provide excellent customer service, support shift handovers, assist with banking reconciliations, and collaborate across hotel teams.

A positive attitude, care for the community, and a passion for development are valued. Right to work in UK is required, and commuting to properties is expected.

Qualifications

Excellent customer service and problem-solving skills.
Auditing and banking end of shift reconciliations.
Supporting other teams in the hotel and ensuring effective shift handovers.
Passion for service and delivering unforgettable experiences to our customers.
Positive attitude and drive.
Passion for developing yourself.
Kindness, honesty and care for the surrounding community.
Imagination and ability to maximise business potential.

Responsibilities

Reception team member to support our team and guests at Point A Parnell Street.
Ensure every guest has an unforgettable experience at our hotel.

Skills

Customer service

Problem solving

Shift handovers

Positive attitude

Development mindset

Kindness

Community care

Industry knowledge

Imagination

Job description

A positive attitude, care for the community, and a passion for development are valued. Right to work in UK is required, and commuting to properties is expected.

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