Host Leader

Point A Hotels; Leinster; On-site; EUR 32,000 - 40,000; Full time

Benefits offered by this job

Queensway Reward & Recognition Scheme

Annual Awards Ceremony in London

Fun, friendly, and supportive work env

Professional development and career进进

Career opportunities across the group

Great team building initiatives and社交

Friends and Family Rates at all our 0

33 days of annual leave

Job summary

Point A Hotels is seeking a Reception Host Leader to support guests at PointA Parnell Street. The role focuses on ensuring every guest has an unforgettable experience and leading a motivated team to deliver heartfelt hospitality.

The successful candidate will demonstrate exceptional customer service, problem-solving, and communication skills with a passion for development and community care. A positive attitude and the ability to work cross-functionally are essential.

Qualifications

• Ability to engage and lead.
• Excellent customer service and problem-solving skills.
• Outstanding communication skills.
• Supporting other teams in the hotel and ensuring effective shift handovers.
• Passion for service and delivering unforgettable experiences to customers.
• Positive attitude and drive.
• Passion for developing yourself.
• Kindness, honesty and care for the surrounding community.
• Good understanding of the hospitality industry and what it takes to be the best.
• Imagination and ability to maximise business potential.
• Confidence to challenge status quo.

Responsibilities

• Lead and engage guests to ensure a memorable experience.
• Support other hotel teams and ensure smooth shift handovers.
• Deliver outstanding guest service and resolve issues promptly.
• Develop yourself and contribute to a positive, collaborative culture.

Skills

Leadership

Customer service

Communication

Team collaboration

Problem solving

Positive attitude

Personal development

Community care

Industry knowledge

Challenge status quo

Job description

The Role

We are currently seeking Reception Host Leader team memberto support our team and guests at PointA Parnell Street

The role’s primary focus is on ensuring every single guesthas an unforgettable experience at our hotel.

Key requirements

• Ability to engage and lead.
• Excellent customer service and problem-solving skills.
• Outstanding communication skills.
• Supporting other teams in the hotel and ensuring effective shift handovers.
• Passion for service and delivering unforgettable experiences to our customers.
• Positive attitude and drive.
• Passion for developing yourself.
• Kindness, honesty and care for the surrounding community.
• Good understanding of the industry and what it takes to be the best.
• Imagination and ability to maximise business potential.
• Confidence to challenge status quo.

Must have right to work in Ireland and beable to commute to property locations.

We will offer you:

• Attractive salary, 40h a week contract.
• Queensway Reward & Recognition Scheme
• Annual Awards Ceremony in London
• Fun, friendly, and supportive work environment
• Professional development and career progression
• Career opportunities across the group including coffee houses and support office
• Great team building initiatives and social events
• Friends and Family Rates at all our properties
• 33 days of annual leave

About Point A

At Point A we are defined by our state of mind, not the state of the market. When we work together, we believe anything is possible. Our strength lies in our ability to think differently and use what we have innovatively. We want to defy the status quo and challenge the leaders in our sector with our brand, products, and service. In everything we do, we are thoughtful, humble, honest, and true to our personal values. We deliver heartfelt hospitality to all our guests, no matter their budget. Since 2017 this approach has been key to our becoming one of the most successful new hotel brands, but we need fine folk to help us continue the story and write more of the successful paragraphs.

About Queensway

Queensway Group is a family-owned business founded by entrepreneurs and renowned for its warmth, sincerity, and quality of service. We invest in real estate which we develop into operating business in the hospitality sector, from coffee shops to hotels, residential property, and a member's club. With our entrepreneurial approach and extensive network, we can respond to opportunities and drive growth in our businesses. At Queensway we never stand still, and our agility is key to our success. This, together with our experience in real estate development, means we can effectively transform assets which are then operated by skilled and dedicated teams across the UK, Europe, and East Africa.

Salary: €36,000 per annum