Guest Services Leader — Front Office & Experience

The Hoxton; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

30 days holiday

Pension

Life insurance

Free staff meals

Free night + meal

Training and development

Volunteer time off

Rewards program

Discounts across The Hoxton

Job summary

The Hoxton, Dublin is seeking a proactive Front Office Leader to guide receptionists and create a memorable guest experience from arrival to checkout. You’ll lead by example, ensuring our team delivers effortless, welcoming service while maintaining sharp visuals and smooth daily operations.

You will manage room rates, monitor overbooking levels, and collaborate with colleagues to resolve issues, empowering your team to provide outstanding experiences.

Qualifications

• Experience leading front desk teams in hospitality.
• Strong guest service orientation with ability to inspire staff.
• Familiarity with Opera or similar front desk system and GDS.

Responsibilities

• Oversee day-to-day Front Office operations and reception team.
• Lead by example to deliver memorable guest experiences from arrival to departure.
• Ensure correct rate application, manage overbooking, and optimize occupancy.
• Address issues promptly to keep operations smooth and guests happy.

Skills

Leadership

Front desk operations

Opera or similar PMS

GDS knowledge

Team management

Tools

Opera PMS

GDS systems

Job description

The Hoxton, Dublin is seeking a proactive Front Office Leader to guide receptionists and create a memorable guest experience from arrival to checkout. You’ll lead by example, ensuring our team delivers effortless, welcoming service while maintaining sharp visuals and smooth daily operations.

You will manage room rates, monitor overbooking levels, and collaborate with colleagues to resolve issues, empowering your team to provide outstanding experiences.