Hotel Front Desk Lead — Guest Services

nan; Dublin; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Opportunities for career progression

Ongoing training and development

Supportive and friendly working env

Great staff discounts and employee ben

Employee recognition and reward

Hilton properties discounts

Job summary

JMK Group in Dublin, Ireland, is hiring a Front Office Assistant for Hampton by Hilton. This hands-on role requires leadership, strong organisational skills and a passion for delivering outstanding customer service in a busy front desk environment.

You will welcome visitors, handle calls and emails, manage enquiries, schedule appointments and support the team with admin tasks while maintaining high hygiene and service standards. This is a great opportunity within a growing hospitality group.

Qualifications

• Previous experience in reception, administration or customer service roles is desirable.
• Excellent communication and interpersonal skills.
• Friendly, professional and approachable manner.
• Strong organisational and time-management abilities.
• Good computer skills, including Microsoft Office.

Responsibilities

• Welcome and assist visitors, clients, and customers in a professional and friendly manner.
• Answer and direct incoming phone calls and emails.
• Manage front desk enquiries and provide accurate information.
• Schedule and coordinate appointments and meetings.
• Handle incoming and outgoing post, deliveries, and correspondence.
• Maintain an organised and professional reception/front office area.
• Assist with general administrative and clerical duties.
• Update and maintain records, databases, and filing systems.
• Prepare documents, reports, and correspondence as required.
• Support other team members with day-to-day administrative tasks.
• Ensure confidentiality when dealing with sensitive information.
• Follow company procedures and contribute to a positive working environment.

Skills

Reception experience

Customer service

Communication

Organisational skills

Time management

Microsoft Office

Tools

Microsoft Office

Job description

JMK Group in Dublin, Ireland, is hiring a Front Office Assistant for Hampton by Hilton. This hands-on role requires leadership, strong organisational skills and a passion for delivering outstanding customer service in a busy front desk environment.

You will welcome visitors, handle calls and emails, manage enquiries, schedule appointments and support the team with admin tasks while maintaining high hygiene and service standards. This is a great opportunity within a growing hospitality group.