Guest Experience Team Lead, Front Desk & Events

Jones Lang LaSalle, Inc.; Dublin; On-site; EUR 42,000 - 56,000; Full time

Job summary

Jones Lang LaSalle (JLL) is seeking a Guest Services Ambassador Team Lead in Dublin to oversee reception, guest experience, and concierge operations. You will model excellence for the reception team, ensuring a first-class service standard and proactive guest engagement.

The role requires strong hospitality background, people management, and fluent English. You will work on-site in Dublin, coordinate with security and events teams, and drive continuous improvement in service delivery.

Qualifications

• Experience in hospitality, retail or large reception environments.
• Proven people management skills and team leadership experience.
• Strong customer service background in fast-paced settings.
• Solid IT skills; familiarity with Gmail and Google Docs is preferred.
• Fluent English is essential.

Responsibilities

• Lead daily Guest Services operations including lobby space and reception desks.
• Ensure high standards of guest experience and professional presentation.
• Pre-register visitors and manage check-in processes per security protocols.
• Coordinate with on-site security, facilities and other teams to support events.
• Schedule and train team members, aligning with regional best practices.

Skills

Hospitality Experience

People Management

Customer Service

IT Skills

Fluent English

Tools

Gmail

Google Docs

Job description

Jones Lang LaSalle (JLL) is seeking a Guest Services Ambassador Team Lead in Dublin to oversee reception, guest experience, and concierge operations. You will model excellence for the reception team, ensuring a first-class service standard and proactive guest engagement.

The role requires strong hospitality background, people management, and fluent English. You will work on-site in Dublin, coordinate with security and events teams, and drive continuous improvement in service delivery.