Guest Experience Front Office Lead

Leonardo Hotel Dublin Parnell Street; Dublin; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Special room rates

Voucher recognition scheme

Talent referral scheme

Wellbeing calendar

Ongoing training

Career progression

Job summary

Leonardo Hotel Dublin Parnell Street is seeking an Assistant Front Office Manager to supervise daily Front Office operations and support the Front Office Manager in delivering exceptional guest experiences.

You will coach and develop the front desk team, drive upselling and guest care strategies, and ensure seamless arrival and departure experiences while collaborating with other hotel departments to uphold Leonardo standards.

Qualifications

• Experience in Front Office management or supervisory role.
• Excellent communication and leadership skills.
• Ability to coach and develop a front desk team.

Responsibilities

• Supervise daily Front Office operations and support the Front Office Manager.
• Coach and develop front desk staff to reach their potential.
• Drive guest care strategies and upselling opportunities.
• Ensure smooth guest arrivals and departures, collaborating with other departments.

Skills

Guest service

Upselling

Coaching

Team leadership

Job description

Leonardo Hotel Dublin Parnell Street is seeking an Assistant Front Office Manager to supervise daily Front Office operations and support the Front Office Manager in delivering exceptional guest experiences.

You will coach and develop the front desk team, drive upselling and guest care strategies, and ensure seamless arrival and departure experiences while collaborating with other hotel departments to uphold Leonardo standards.