Hotel Front Desk & Guest Services Specialist

Hyatt Centric; Dublin; On-site; EUR 26,000 - 36,000; Full time

Job summary

Hyatt Centric Dublin on-site at Dean Street, The Liberties is seeking a Receptionist to join Hodson Bay Group’s Hyatt partnership. Duties include greeting guests, handling check-ins/outs, bookings, and guest inquiries, with a focus on accurate billing and high service standards.

The role requires Opera Cloud experience, prior hotel receptionist work, excellent communication, and flexibility to work evenings, weekends, and holidays. Equal opportunities employer; HR team support available.

Qualifications

• Previous Opera Cloud experience is required.
• Previous experience as a Receptionist in a hotel.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and work under pressure.
• Professional appearance and a positive attitude.
• Flexibility to work shifts, including evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests in a courteous and professional manner.
• Process guests check-ins and check-outs efficiently and ensure accurate billing.
• Assist guests with inquiries, provide information about hotel services, local attractions, and travel directions.
• Handle phone, email, and online bookings, ensuring accurate input into the system.
• Carry out all Reception duties as per the agreed standards.
• Make the necessary preparations to deal with arrival of customers with advance bookings and the check in procedures are completed correctly.
• Ensure all guest queries either in person or by telephone are answered in a prompt and professional manner and escal to management if necessary.
• Communicate and liaise with the Accommodation Manager/Supervisor in relation to rooms status, VIPs and allocations.
• Handle cash, credit, and other payment transactions accurately.
• Coordinate with maintenance, and other departments to meet guest needs.
• Deal with Lost Property as per hotel policy.

Skills

Excellent communication

Interpersonal skills

Multitasking

Work under pressure

Tools

Opera Cloud

Job description

Hyatt Centric Dublin on-site at Dean Street, The Liberties is seeking a Receptionist to join Hodson Bay Group’s Hyatt partnership. Duties include greeting guests, handling check-ins/outs, bookings, and guest inquiries, with a focus on accurate billing and high service standards.

The role requires Opera Cloud experience, prior hotel receptionist work, excellent communication, and flexibility to work evenings, weekends, and holidays. Equal opportunities employer; HR team support available.