Guest Experience Lead — Front Office

SSG HOTELS PTE. LTD.; Dublin; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Employee discounts on F&B and room rates

Access to personalized learning experiences

Yearly staycation in Garcha Group hotels

Discount at Garcha Group restaurants and bars

Job summary

SSG HOTELS PTE. LTD. in Dublin is looking for hospitality staff to handle guest check-ins, provide excellent customer service, and ensure compliance with hotel policies. You will assist guests with inquiries about services and local attractions while maintaining a positive attitude.

Ideal candidates have customer service experience and flexibility to assist in various roles, including cash handling. Join us for an exciting opportunity in a dynamic hospitality environment.

Qualifications

• Experience in a customer-facing role.
• Knowledge of hotel or hospitality operations.
• Ability to handle cash transactions.

Responsibilities

• Process guest check-ins and room assignments.
• Assist with payments and compliance with hotel policies.
• Answer inquiries about services and local attractions.
• Perform night audit and prepare reports.
• Maintain professional communication with guests.

Skills

Customer Service

Cash Handling

Communication

Flexibility

Education

High School Diploma or equivalent

Job description

SSG HOTELS PTE. LTD. in Dublin is looking for hospitality staff to handle guest check-ins, provide excellent customer service, and ensure compliance with hotel policies. You will assist guests with inquiries about services and local attractions while maintaining a positive attitude.

Ideal candidates have customer service experience and flexibility to assist in various roles, including cash handling. Join us for an exciting opportunity in a dynamic hospitality environment.