Hotel Front Desk & Guest Services Specialist

Hollybank Trustees Ltd; Galway; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Company events

Staff Meal

Upselling incentives

Job summary

The Byrne Hotel Group is seeking an experienced Front Office Receptionist to join our Galway front desk team. You will greet guests on check-in/check-out, handle reservations by phone and email, and help upsell hotel outlets in a fast-paced environment.

Ideally you have reception experience in a 3-star+ hotel, familiarity with Opera Cloud is advantageous, and you are highly organized with strong English and a professional appearance.

Qualifications

• Experience as part of a reception team in a 3-star+ hotel.
• Experience with Opera Cloud is an advantage.
• Good organisation and administration skills with high attention to detail.
• Highly motivated and a team player.
• High level of professional English; other languages a plus.
• Professional smart appearance required.
• Positive, outgoing attitude with guest-focused approach.

Responsibilities

• Handle all guest reservations via phone and email efficiently.
• Experience handling group bookings from enquiry to arrival.
• Proactively upsell all hotel outlets.
• Take ownership and see tasks through to completion with attention to detail.

Skills

Reception experience

Organised

Team player

English proficiency

Professional appearance

Guest service mindset

Tools

Opera Cloud

Job description

The Byrne Hotel Group is seeking an experienced Front Office Receptionist to join our Galway front desk team. You will greet guests on check-in/check-out, handle reservations by phone and email, and help upsell hotel outlets in a fast-paced environment.

Ideally you have reception experience in a 3-star+ hotel, familiarity with Opera Cloud is advantageous, and you are highly organized with strong English and a professional appearance.