Front Desk Experience Lead, Galway Hotel

Hollybank Trustees Ltd; Galway; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Training & development

Benefits package

Incentives

Uniform

Job summary

The Byrne Hotel Group is seeking a motivated and professional Receptionist to join our Front Office Team. As the first point of contact for our guests, you will provide a warm welcome and ensure a friendly, efficient, and memorable service throughout their stay.

As Receptionist, you will be the face of the hotel, representing our values of hospitality, professionalism, and excellence. This role requires at least 1 year’s hotel reception experience, strong interpersonal and IT skills, and the

Qualifications

• Minimum 1 year’s experience in hotel reception.
• Strong interpersonal and customer service skills.
• Ability to multitask, prioritise, and remain calm under pressure.
• Excellent communication skills, both verbal and written.
• Well-organised with keen attention to detail.
• Strong IT and administrative skills with a professional telephone manner.
• A proactive team player with flexibility to work shifts (3 over 7 days).

Responsibilities

• Welcome guests on arrival and manage check-in/check-out procedures.
• Handle phone calls, emails, and guest enquiries promptly and professionally.
• Resolve guest issues, feedback, or complaints in a courteous and effective manner.
• Ensure all email queries are followed up and delegated tasks are completed.
• Maintain high standards during busy arrival and departure periods.
• Drive sales opportunities and deliver a high standard of service at the front desk.
• Liaise with other departments, sister hotels, and central office teams.
• Manage billing, invoicing, and financial transactions accurately.
• Receive or redirect deliveries and manage front desk correspondence.
• Monitor compliance with Covid guidelines and hotel policies.
• Support management strategies for guest reviews and feedback.
• Report and follow up on maintenance issues to ensure timely resolution.
• Attend Front Office meetings as required.
• Undertake any other reasonable duties as directed by the Front Office Manager.

Skills

Customer service

People skills

Communication

Multitasking

IT skills

Job description

The Byrne Hotel Group is seeking a motivated and professional Receptionist to join our Front Office Team. As the first point of contact for our guests, you will provide a warm welcome and ensure a friendly, efficient, and memorable service throughout their stay.

As Receptionist, you will be the face of the hotel, representing our values of hospitality, professionalism, and excellence. This role requires at least 1 year’s hotel reception experience, strong interpersonal and IT skills, and the