Hotel Front Desk & Guest Services Specialist

Cassidys Hotel; Dublin; On-site; EUR 28,000 - 32,000; Part time

Benefits offered by this job

On-site parking

Job summary

Cassidys Hotel in Ireland is seeking a guest services associate to assist with check-ins, check-outs, reservations, and guest inquiries. You will handle billing, payments, and verify card details while delivering excellent service in person.

The role requires strong communication skills, a positive attitude, and the ability to work with housekeeping to prepare rooms. This in-person position offers on-site parking and a supportive team environment.

Qualifications

• Guest-facing communication and a friendly demeanor
• Ability to manage multiple tasks in a fast-paced environment
• Attention to detail with cash handling and billing accuracy
• Good knowledge of local attractions and transport options

Responsibilities

• Greet visitors warmly, manage check-ins and check-outs, and hand out room keys.
• Book rooms, change dates, and process cancellations via phone, email, or walk-in.
• Handle payments, create accurate bills, and verify credit card details.
• Answer questions about hotel amenities, local attractions, and transport.
• Coordinate with housekeeping and maintenance to ensure rooms are clean and ready.
• Listen to guest complaints and fix issues quickly and calmly

Job description

Cassidys Hotel in Ireland is seeking a guest services associate to assist with check-ins, check-outs, reservations, and guest inquiries. You will handle billing, payments, and verify card details while delivering excellent service in person.

The role requires strong communication skills, a positive attitude, and the ability to work with housekeeping to prepare rooms. This in-person position offers on-site parking and a supportive team environment.