Guest Experience Specialist - Front Desk & Concierge

furnishedquarters; Ireland; On-site; EUR 29,000 - 36,000; Full time

Job summary

The Murphy in Dublin, Ireland, is hiring a Guest Experience Specialist/Hotel Receptionist to create a warm, seamless stay for guests. You’ll welcome arrivals and departures, handle check-ins, assist with local recommendations, and collaborate with teams to maintain property standards.

This full-time, on-site role requires 2+ years in hospitality, excellent English, strong organizational skills, and the ability to multi-task in a fast-paced environment.

Qualifications

• 2+ years of experience in hospitality, guest relations, front office, or similar.
• A genuine passion for hospitality and delivering thoughtful guest experiences.
• Strong written and verbal communication skills in English.
• Excellent organizational, prioritization, and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong judgment, initiative, reliability, and problem-solving skills.
• Ability to work independently while collaborating with colleagues and service partners.
• Third-level qualification is preferred or equivalent experience.

Responsibilities

• Warmly welcome arriving and departing guests at the Welcome Desk.
• Coordinate guest check-ins and check-outs accurately.
• Assist guests with questions, local recommendations, and needs.
• Anticipate guest needs and provide personalized service.
• Resolve guest concerns professionally with relevant teams.
• Maintain discretion with guest information.

Skills

Hospitality

Guest relations

Communication

Time management

Teamwork

Problem solving

Education

Third-level qualification

Tools

StayNTouch

UniFocus

Microsoft 365

Google Workspace

Job description

The Murphy in Dublin, Ireland, is hiring a Guest Experience Specialist/Hotel Receptionist to create a warm, seamless stay for guests. You’ll welcome arrivals and departures, handle check-ins, assist with local recommendations, and collaborate with teams to maintain property standards.

This full-time, on-site role requires 2+ years in hospitality, excellent English, strong organizational skills, and the ability to multi-task in a fast-paced environment.