Guest Services Associate — Growth & Training Path

Dalata Hotel Group; Corrandulla; On-site; EUR 26,000 - 30,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€60 Employee rate on rooms

30% Off Friends & Family rate

Extra annual leave day (max 5)

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Dalata Academy development

Staff appreciation & charity events

Job summary

Dalata Hotel Group is a leading hotel operator seeking a front desk professional in Ireland. You will greet guests, register arrivals and process payments, and provide local information to ensure a smooth stay.

Join a team focused on guest satisfaction, accuracy in reservations, and secure handling of room keys. The role rewards initiative, excellent communication, and calm performance under pressure.

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in 3/ 4-star hotel is desired but not essential.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to any inquiries guests may have about in-house facilities and local tourist information.
• Ensure the security of room keys.
• Update all guest information in the computer system.
• Take and confirm reservations for guests

Skills

Customer service

Communication skills

Initiative

Calm under pressure

Job description

Dalata Hotel Group is a leading hotel operator seeking a front desk professional in Ireland. You will greet guests, register arrivals and process payments, and provide local information to ensure a smooth stay.

Join a team focused on guest satisfaction, accuracy in reservations, and secure handling of room keys. The role rewards initiative, excellent communication, and calm performance under pressure.