Hospitality Front Desk Specialist

The Address Collective; Cork; On-site; EUR 23,000 - 29,000; Full time

Job summary

The Address Collective in County Cork is seeking a Front Office Assistant to warmly greet guests, allocate rooms, and handle check-in procedures in line with brand standards. You will maintain a clean, professional appearance and deliver high levels of guest service.

Responsibilities include answering calls, taking reservations, and handling payments while complying with health and safety policies and company guidelines.

Qualifications

• Greet guests in accordance with training and allocate rooms per procedures.
• Maintain high levels of personal and work cleanliness and hygiene.
• Provide the highest level of customer services consistently.

Responsibilities

• Receive and register guests on arrival using their names per procedures.
• Answer switchboard in a warm and welcoming manner and transfer calls to correct extensions.
• Administer reservations, cancellations and no-shows in line with company policy.
• Balance telephone, lounge, restaurant, bars and reception cash at the end of each shift.
• Maintain and monitor management accounts and keep work areas clean, safe and tidy.

Skills

Fluent in English

Hospitality

Tools

Outlook

Job description

The Address Collective in County Cork is seeking a Front Office Assistant to warmly greet guests, allocate rooms, and handle check-in procedures in line with brand standards. You will maintain a clean, professional appearance and deliver high levels of guest service.

Responsibilities include answering calls, taking reservations, and handling payments while complying with health and safety policies and company guidelines.