Hotel Duty Manager: Lead Front Office & F&B Excellence

Byrne Hotel Group; Galway; On-site; EUR 32,000 - 42,000; Full time

Job summary

The Byrne Hotel Group operates in Galway and is seeking a Duty Manager to lead and support hotel operations across F&B and front of house, ensuring safety, service excellence and revenue opportunities. You’ll manage daily on‑duty activities, oversee teams, and work closely with management to maintain presentation and guest satisfaction in a busy Galway hotel.

The ideal candidate will have supervisory hospitality experience, strong communication, and a hands‑on approach, with the ability to

Qualifications

• Must have previous experience as at a supervisor level in the services industry ( Bar, restaurant or hotel).
• HACCP qualifications a plus.
• Must be able to multi-task and be willing to help where required in all areas of the hotel.
• Previous experience working with hotel front office systems is essential.
• Experience working within the area of conference & banqueting and events.
• Excellent communications and people skills.
• Be able to work as part of a team and on own initiative.
• Good presentation and attention to detail
• Must be fluent in the English Language, both written and spoken

Responsibilities

• Working closely with the hotel’s management team on the day to day running of the hotel, with special consideration given to F&B
• Management of all aspects of the hotel while on duty, daily duty manager walks addressing any such issues arising ensuring the hotel facilities is presented well throughout
• Daily communication handover with operations management team
• Having a hands-on approach while on duty in areas where support is needed
• Work closely with Managers and HR to implement staff training and development.
• Driving sales initiatives for the property – in conjunction with the hotels in-house sales team
• Identify revenue/upselling opportunities implementing goals and incentive schemes for the Food & Beverage Team in line with the Operations Management
• Provide effective guidance to the team to ensure targets are met and exceeded.
• Ensuring excellent service is provided to all guests
• Ensure strong leadership skills and can do attitude are displayed at all times
• Implementing company operating standards in relation to suppliers, Service Excellence, Hotel presentation & Customer service
• Ensure business on the books is reviewed for the month ahead and continuously on a day to day basis
• Ensure there is a clear line of communication throughout the departments and the teams are aware of the daily operations
• Any other duties assigned by Hotel Management

Skills

Supervisory experience

HACCP knowledge

Multi-tasking

Front office systems

Events & banqueting

Communication skills

Teamwork

Attention to detail

Fluent English

Job description

The Byrne Hotel Group operates in Galway and is seeking a Duty Manager to lead and support hotel operations across F&B and front of house, ensuring safety, service excellence and revenue opportunities. You’ll manage daily on‑duty activities, oversee teams, and work closely with management to maintain presentation and guest satisfaction in a busy Galway hotel.

The ideal candidate will have supervisory hospitality experience, strong communication, and a hands‑on approach, with the ability to