Hotel Manager

Hollybank Trustees Ltd; Galway; On-site; EUR 55,000 - 75,000; Full time

Job summary

Byrne Hotel Group, Galway, is seeking an experienced hospitality professional to lead hotel operations on site. The role focuses on coordinating departments, maintaining service standards, and driving guest satisfaction across its Galway portfolio including Salthill, Victoria, and Eyre Square Hotels.

You will supervise managers, mentor staff, and uphold high performance while supporting continuous improvement across all operations. This permanent role offers professional growth in a dynamic team.

Qualifications

• Proven experience in a supervisory or managerial role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Oversee the overall management and coordination of hotel operations.
• Supervise and support department managers to ensure efficient and effective service delivery.
• Handle guest inquiries, complaints, and feedback in a professional and timely manner.
• Monitor staff performance, provide training and development opportunities, and conduct performance evaluations.
• Ensure compliance with all hotel policies, procedures, and standards.
• Manage inventory, budgets, and financial records related to hotel operations.
• Assist in the development and implementation of strategies to enhance guest satisfaction and operational efficiency.
• Conduct regular inspections of the property to ensure cleanliness, maintenance, and safety standards are met.
• Foster a positive and collaborative work environment, promoting teamwork and high morale among staff.

Skills

Leadership

Team management

Guest service

Communication

Education

Bachelor’s degree in Hospitality Management or related field

Tools

Hotel management software

Microsoft Office

Job description

Location: On site / Galway, Ireland
job type: Permanent / Full-time
Sector and subsector: Arts | Hospitality
Salary: Competitive salary

Byrne Hotel Group is a family-owned Irish hospitality group with a collection of hotels and guesthouses across Galway, Dublin and the UK.

With a strong heritage in Irish hospitality, the Group is committed to delivering exceptional guest experiences while maintaining high standards across all areas of its operations.

The Group’s Galway portfolio includes the Salthill Hotel, Victoria Hotel and Eyre Square Hotel, each offering its own distinctive guest experience and playing an important role within the local hospitality community.

At Byrne Hotel Group, our people are at the heart of our success. We are committed to developing talent, supporting career progression and fostering a positive, professional and team-focused working environment.

We believe in empowering our teams to deliver outstanding service while providing opportunities to learn, grow and build a rewarding career within the Group.

As the Group continues to develop, we are looking for passionate hospitality professionals who share our commitment to exceptional guest service, operational excellence, teamwork and continuous improvement.

Key Responsibilities:

• Oversee the overall management and coordination of hotel operations.
• Supervise and support department managers to ensure efficient and effective service delivery.
• Handle guest inquiries, complaints, and feedback in a professional and timely manner.
• Monitor staff performance, provide training and development opportunities, and conduct performance evaluations.
• Ensure compliance with all hotel policies, procedures, and standards.
• Manage inventory, budgets, and financial records related to hotel operations.
• Assist in the development and implementation of strategies to enhance guest satisfaction and operational efficiency.
• Conduct regular inspections of the property to ensure cleanliness, maintenance, and safety standards are met.
• Foster a positive and collaborative work environment, promoting teamwork and high morale among staff.

Qualifications:

• Proven experience in a supervisory or managerial role within the hospitality industry.
• Strong understanding of hotel operations and guest service principles.
• Excellent leadership and team management skills.
• Outstanding communication and interpersonal abilities.
• Strong problem-solving skills and the ability to handle difficult situations with tact and professionalism.
• Proficiency in hotel management software and Microsoft Office Suite.
• Flexibility to work various shifts, including weekends and holidays.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
• Competitive salary and performance-based incentives.
• Opportunities for professional development and career advancement.
• A supportive and dynamic work environment.