Galway Front Desk Lead - Guest Experience & Service

Byrne Hotel Group; Galway; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Meals on duty

Uniform

Incentive system

Training & career development

Competitive salary package

Job summary

The Byrne Hotel Group is seeking a motivated and professional Receptionist to join our Front Office Team in Galway. You will be the first point of contact for guests, delivering a warm welcome and ensuring a friendly, efficient service throughout their stay.

As Receptionist, you will manage check-in/check-out, handle calls and inquiries, and coordinate with other departments to uphold our high standards of hospitality and guest satisfaction in one of Galway's iconic hotels.

Qualifications

• Minimum 1 year's experience in a hotel reception.
• Strong interpersonal and customer service skills.
• Ability to multitask and stay calm under pressure.
• Excellent verbal and written communication.
• Well-organised with keen attention to detail.
• Fluent English; IT and administrative skills.
• Flexible to work shifts (3 over 7 days).

Responsibilities

• Welcome guests on arrival and manage check-in/check-out.
• Handle phone calls, emails, and guest inquiries.
• Resolve guest issues courteously and effectively.
• Follow up on email queries and delegate tasks.
• Maintain high standards during busy arrival and departure periods.
• Drive sales opportunities and deliver high-standard front desk service.
• Manage billing and financial transactions accurately.
• Coordinate with departments, sister hotels, and central office teams.
• Attend Front Office meetings and report maintenance issues as required.
• Ensure compliance with Covid guidelines and hotel policies.

Skills

Hotel reception

Customer service

Multitasking

Communication

Attention to detail

IT skills

Fluent English

Team player

Job description

The Byrne Hotel Group is seeking a motivated and professional Receptionist to join our Front Office Team in Galway. You will be the first point of contact for guests, delivering a warm welcome and ensuring a friendly, efficient service throughout their stay.

As Receptionist, you will manage check-in/check-out, handle calls and inquiries, and coordinate with other departments to uphold our high standards of hospitality and guest satisfaction in one of Galway's iconic hotels.