Galway Hotel Operations Manager

Hollybank Trustees Ltd; Galway; On-site; EUR 55,000 - 75,000; Full time

Job summary

Byrne Hotel Group, Galway, is seeking an experienced hospitality professional to lead hotel operations on site. The role focuses on coordinating departments, maintaining service standards, and driving guest satisfaction across its Galway portfolio including Salthill, Victoria, and Eyre Square Hotels.

You will supervise managers, mentor staff, and uphold high performance while supporting continuous improvement across all operations. This permanent role offers professional growth in a dynamic team.

Qualifications

• Proven experience in a supervisory or managerial role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Oversee the overall management and coordination of hotel operations.
• Supervise and support department managers to ensure efficient and effective service delivery.
• Handle guest inquiries, complaints, and feedback in a professional and timely manner.
• Monitor staff performance, provide training and development opportunities, and conduct performance evaluations.
• Ensure compliance with all hotel policies, procedures, and standards.
• Manage inventory, budgets, and financial records related to hotel operations.
• Assist in the development and implementation of strategies to enhance guest satisfaction and operational efficiency.
• Conduct regular inspections of the property to ensure cleanliness, maintenance, and safety standards are met.
• Foster a positive and collaborative work environment, promoting teamwork and high morale among staff.

Skills

Leadership

Team management

Guest service

Communication

Education

Bachelor’s degree in Hospitality Management or related field

Tools

Hotel management software

Microsoft Office

Job description

Byrne Hotel Group, Galway, is seeking an experienced hospitality professional to lead hotel operations on site. The role focuses on coordinating departments, maintaining service standards, and driving guest satisfaction across its Galway portfolio including Salthill, Victoria, and Eyre Square Hotels.

You will supervise managers, mentor staff, and uphold high performance while supporting continuous improvement across all operations. This permanent role offers professional growth in a dynamic team.