Duty Manager

Dalata Hotel Group; Dublin; On-site; EUR 55,000 - 70,000; Full time

Benefits offered by this job

Dalata Academy development

Pension scheme

50% off F&B

60€ room rate for Dalata hotels

30% Friends & Family rate

Free employee meals

Cycle to work

Staff events & charity activities

Job summary

Dalata Hotel Group in Ireland is seeking a dynamic Deputy/Operations Manager to lead hotel operations, drive guest experiences, and elevate performance across the property.

You will manage multiple departments, coach and recruit talent, and partner with senior leaders to deliver strategic growth while maintaining a positive work environment.

This role focuses on operational excellence, stakeholder collaboration, and delivering high standards of service in a fast-paced hospitality setting.

Qualifications

• 3–4 years experience as a Deputy or Operations Manager in a large hotel.
• Strong communicator with ability to influence at all levels.
• Proven track record in delivering guest experiences and financial performance.

Responsibilities

• Oversee hotel operations and manage multiple stakeholders.
• Greet guests, inspire team, and ensure exceptional hospitality.
• Collaborate across departments to meet strategic goals.
• Assist managers with interviewing and recruitment.
• Coach staff to build confidence in new roles.
• Resolve conflicts and handle guest complaints smoothly.

Skills

People leadership

Operations management

Stakeholder management

Recruitment & interviewing

Job description

Are you a dynamic leader with a passion for hospitality? At Dalata Hotel Group, we believe that great leadership is at the heart of hospitality. Dalata Hotel Group are currently looking for an experienced leader who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally.

In this role, you will enjoy the unique opportunity to shape the culture and success of your team, contribute to the strategy of this hotel and drive the business to ensure it reaches its potential. You will lead and manage hotel operations effectively, ensuring exceptional guest experiences, strategic growth, and high-performance standards while fostering a positive work environment and driving financial success.

Benefits

• Development Opportunities through our Dalata Academy to support your career journey
• Pension access (Ask your HR Manager for local pension information) performance-related bonus plan
• 50% Off F&B in all properties
• €/£60 employee rate on rooms for all Dalata-owned hotels
• 30% off the Friends & Family rate
• Free employee meals on duty
• Extra AL day for every year worked (5 days to a maximum of 5 days)
• Employee Assistance Programme
• Cycle to Work Scheme/Transport Schemes
• Staff Appreciation Initiatives, fun team-building activities and regular charity events

Your Key Duties And Responsibilities

• Manage multiple stakeholders within the hotel while playing a key role in the hotel's operational management.
• Oversee hotel operations, greet guests, and inspire the team to deliver exceptional hospitality.
• Possess strong operational knowledge with the ability to work across departments as needed.
• Assist other managers with interviewing and recruitment
• Coach and train new employees to ensure everyone feels confident in their new roles.
• Demonstrate excellent problem-solving skills and the ability to handle conflicts or complaints smoothly.

Requirements

• 3-4 years experience as a Deputy or Operations Manager in a large hotel.
• Standards Driven; particularly in Food & Beverage.
• Strong desire to progress and develop your career in hotels.
• People leadership and motivation experience.
• Proven ability to develop talented employees.
• Strong communicator and comfortable in contributing to the overall hotel strategy.
• Ability to develop and build relationships and influence all levels of the business

Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique_internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.