Jr Network Engineer

Test Triangle Ltd; Dublin; On-site; EUR 28,000 - 36,000; Full time

Job summary

Zohorecruit in Dublin is looking for an entry-level IT support technician to assist end users and maintain desktop equipment.

You will perform floor-walks, install and de-install desktop tech, manage cabling, and help with incident logging and asset management.

The role requires basic technical knowledge, good communication, and willingness to learn; daily team huddle and collaboration with administrators and project managers.

Qualifications

• Basic level of technical expertise.
• Support End Users with Testing and after a move.
• Identify trends and feed back to Administrator & Project Manager.

Responsibilities

• Floor-walk and support End Users with Testing, and after a move.
• Pick up and resolve 1st line issues and update issues log.
• Assist user in raising an incident ticket for unresolved issues and record incident number in the issues log.
• Identify any trends and feed back to Administrator & Project Manager.
• Attend daily huddle with the Team Leader detailing work for the day.
• Direct any non-tech issues to the relevant support team.
• Accept delivery of tech (including unboxing and managing waste as per site instruction).
• Install and de-install desktop tech (including but not limited to desktop, monitors, keyboards, mice, camera). De-install AV equipment.
• Cabling to the correct tech standards.
• Test every desk has operational tech.
• Admin (e.g. filling in trackers and related spreadsheets).
• Asset management.
• Bubble-wrap equipment and cables ready for movement.
• Separate de-installed kit into reuse, and dispose.
• Any other reasonable task.

Skills

Basic technical knowledge

1st line support

End user support

Good communications

Job description

Dublin 1, Ireland

Good Experience in Network and cabling work. Communicationshould be good.

Actual hands-on experience needed,

Here is the detailed JD for your reference.

• Basic level of technical expertise.
• Floor-walk and support End Users with Testing, and after a move.
• Pick up and resolve 1st line issues and update issues log. Assist user inraising an incident ticket for unresolved issues and record incident number inthe issues log.
• Identify any trends and feed back to Administrator & Project Manager.
• Attend daily huddle with the Team Leader detailing work for the day.
• Direct any non-tech issues to the relevant support team.
• Accept delivery of tech (including unboxing and managing waste as per siteinstruction).
• Install and de-install desktop tech (including but not limited to desktop,monitors, keyboards, mice, camera). De-install AV equipment.
• Cabling to the correct tech standards.
• Test every desk has operational tech.
• Admin (e.g. filling in trackers and related spreadsheets).
• Asset management.
• Bubble-wrap equipment and cables ready for movement.
• Separate de-installed kit into reuse, and dispose.

Any other reasonable task.

Desirable but not essential as long as willing to learn: