IT Support Technician

Reed Specialist Recruitment Limited; Dublin; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Company pension

Cycle to work scheme

Free parking

Life insurance

On-site parking

Sick pay

Job summary

Reed Specialist Recruitment Limited in North Dublin is seeking an IT Support Technician to provide end-user IT support across offices, ports and vessels. You will work at height, use power tools, and join an on-call rota for out-of-hours coverage.

The role involves installing and configuring CCTV and Access Control Systems, ensuring smooth IT services, and supporting hardware/software deployment at multiple locations. A valid driving licence is required.

Qualifications

• CompTIA A+ certification preferred.
• IPAF 3a/3b certification preferred.
• Minimum 2 years IT support experience.
• Strong communication and problem-solving skills.

Responsibilities

• Provide IT support across offices, ports and vessels at multiple sites.
• Share the provision of out-of-hours support as part of an on-call rota.
• Assist in installation and configuration of CCTV and Access Control Systems.
• Maintain daily operations and ensure uninterrupted IT services.
• Support installation, configuration and usability of system hardware/software.
• Track and document IT requests using the ticket system.
• Troubleshoot hardware/software issues in person, remotely or by phone.
• Collaborate with cross-functional teams to improve IT infrastructure.
• Maintain and manage the helpdesk system with accurate ticketing.
• Provide network/server support onsite and remotely; assist with training.

Skills

CompTIA A+

IPAF 3a/3b

IT Support

Driving licence

Job description

IT Support Technician - North Dublin

Role Overview: The position involves providing IT support across multiple sites, including offices, ports, and vessels. The role requires working at height, using power tools, operating in challenging environments, and participating in an on‑call rota for out‑of‑hours support.

Benefits

• Company pension
• Cycle to work scheme
• Free parking
• Life insurance
• On-site parking
• Sick pay

Key Responsibilities

• This role will require working at height, using various power tools, working in potentially harsh conditions, on-board vessels, work across multiple sites and share the provision of critical out of hours support as part of an on-call rota
• To provide IT support to all users across our offices, ports and vessels at multiple locations
• To assist with installation and configuration of CCTV equipment and Access Control Systems
• Provide daily operations and systems support to personnel, ensuring smooth and uninterrupted IT services
• Assist employees with the installation, configuration, and ongoing usability of system hardware and software components
• Track, prioritise, and document IT support requests using the designated IT support ticketed request system
• Verify the functionality of hardware and software components, identifying and addressing potential issues promptly
• Troubleshoot hardware and software issues in person, remotely, and via phone, delivering effective solutions to technical challenges
• Participate in ongoing job training and coaching to stay up to date with evolving technologies and best practices
• Adhere to Health and Safety regulations to promote a secure working environment for all employees
• Foster and maintain positive working relationships with colleagues, contributing to a collaborative and supportive team environment
• Collaborate with cross-functional teams to implement, maintain, and improve IT infrastructure and systems
• Maintain a helpdesk system, ensuring accurate tracking, prioritisation, and documentation of support requests
• Escalate complex technical issues to tiered support teams, facilitating efficient resolution and communication
• Providing network and server support onsite and remotely to all group locations. This includes assisting with IT training for network users
• Deployment and maintenance of PCs, laptops, software, CCTV and related equipment.
• Support of in-house telephony and network systems
• Assist in documenting existing, new systems and projects including purchasing of site hardware and software
• To carry out any other tasks within your skill and capability on an as and when required basis

Candidate Profile

• Ideally qualified to CompTIA A+ (or similar).
• Preferably holds IPAF 3a/3b certification.
• Minimum of 2 years’ experience in a similar IT support role.
• Strong communication skills, attention to detail, and ability to work under pressure.
• Reliable, professional, and able to prioritise workload effectively.
• Flexible approach to working hours, locations, and travel.
• Capable of working both independently and as part of a team.
• Must hold a valid driving licence.