Unified Communications Support Engineer / Administrator (Junior) – Microsoft Teams

Test Triangle Ltd; Dublin; Hybrid; EUR 35,000 - 52,000; Full time

Job summary

Unified Communications Support Engineer / Administrator (Junior) – Microsoft Teams is based in Dublin with hybrid work. You will provide Level 2 support for the Microsoft 365 environment, focusing on Teams, unified communications, mobile voice and data services, and MDM.

The role entails incident resolution, administration of Teams, service availability, and continuous improvement of communications platforms.

Qualifications

• Minimum 3 years in an ICT Helpdesk Support role.
• Available to start 9 October 2026.
• Microsoft 365 Certified: Teams Administrator Associate Certificate required.
• NFQ Level 6+ in computing or equivalent qualification.
• Experience with CompTIA A+ or ITIL v4 is desirable.
• CEFR C2 proficiency or equivalent.

Responsibilities

• Troubleshoot and resolve customer technical issues and provide resolutions.
• Update and manage the Service Desk management console.
• Provide timely handling of service requests and incidents reports.
• Support colleagues with documentation, coaching and knowledge sharing.
• Ensure Teams Client/Server configuration, administration and security.
• Monitor ticket queues to maintain SLA adherence.
• Collaborate with other administrators and stakeholders on compliance and governance for Teams.
• Train and support Teams users and administrators.
• Manage teams, channels, chats, and apps in Teams.

Skills

End-User Support

Troubleshooting

Communication skills

Problem solving

Documentation

Education

Microsoft 365 Certified: Teams Administrator Associate

NFQ Level 6 or higher in computing

CompTIA A+ or ITIL v4

Tools

Microsoft Teams

Job description

Unified Communications Support Engineer / Administrator (Junior) – Microsoft Teams

Dublin 8, Ireland | Posted on 07/23/2026

Job Title: UnifiedCommunications Support Engineer / Administrator (Junior) – Microsoft Teams

Location: Dublin8, Ireland ( Hybrid working Model - Minimum of 2 daysper week Onsite)

Start Date: 09 th October 2026

Contract Duration: 12Months with further extension.

Role Overview

TheDepartment is seeking to appoint a Unified Communications Support Engineer /Administrator (Junior) to join the Microsoft 365 Implementation Unit within the Unified Communications Team.

Thesuccessful candidate will provide Level 2 technical support for theDepartment's Microsoft 365 collaboration environment, with particular emphasison Microsoft Teams, Unified Communications technologies, Mobile Voice& Data Services, and Mobile Device Management (MDM).

Workingwithin a highly collaborative technical team, the successful candidate will beresponsible for supporting users, resolving incidents, administering MicrosoftTeams, maintaining service availability, and contributing to the ongoingimprovement of the Department's communications platforms.

MandatoryRequirements (Pass / Fail):

• Experience: It is a mandatory requirement, that the resourcesproposed have junior level experience, with a minimum of 3 years’ working in anICT Helpdesk Support role.
• Availability: Must be available to start from 09 th October 2026.
• Qualifications: It is a mandatory requirement, that theResources proposed hold the following qualifications or equivalents:
• Microsoft 365 Certified: TeamsAdministrator Associate with a focus on Microsoft Teams
• A qualification at Level 6, or higher, onthe National Framework of Qualifications (NFQ) in computing OR
• Previous experience in an ICT HelpdeskSupport Role and relevant industry recognised qualifications. (Comp TIA A+ orITIL V4)
• CEFR C2 Proficiency/Mastery (orequivalent)
• If there is no certificate, fluency willbe assessed at presentation stage

Requirements

Key Deliverable: The followingnon-exhaustive list of Key Deliverables are applicable to these roles:

• Troubleshoot/diagnosecustomer technical issues and offering resolution.
• Updateand Management of Service Desk management console.
• Provideefficient and acceptable turnaround to customers Service Requests and IncidentsReports.
• Supportcolleagues, and peers including Technical and Customer Services throughdocumentation, coaching and knowledge sharing.
• Excellentcommunication and interpersonal skills
• Troubleshootingmeetings, calling, and chat issues
• Escalatingcomplex issues to Level 3 / Microsoft where required
• Ownershipof tickets through to resolution
• Monitorand manage ticket queues to ensure SLA adherence
• Identify recurring issues and raise for problemmanagement
• Proactively and effectively support the service, toinclude:
• Teams Client/Server configuration, support andadministration, including support of hardware and services
• Account management and queue administration
• Maintain platform stability and availability.
• Performance improvement and service enhancements
• Service security management to include patch andupdate management to help mitigate risks to service quality.
• Capacity management for servers and applications –measure and assess platform capacity to meet future scalability of systems toensure minimal downtime through predictable action.
• Support of technical management and administrationfunctions, including documentation to maintain accurate and appropriate recordsof all services and resources.
• Involvement in Problem and Change managementprocesses including working with the technical teams to facilitate successfultesting and introduction of new products to the platform. To make certain thatsystem modifications and services changes are identified, documented, andsupported before action.
• Ensure compliance, security, and governance forTeams.
• To undertake ad hoc tasks from time to time asdirected
• The role also requires collaborating with otheradministrators and stakeholders to ensure compliance, security, and governancefor Teams.
• Support colleagues, and peers including Technicaland Customer Services through documentation, coaching and knowledge sharing.
• Provide training and support for Teams users andadministrators
• Manage teams, channels, chats, and apps in Teams,including creating and deleting teams and channels, managing team membershipand settings, configuring chat policies and settings, and deploying andmanaging apps.

KeyExperience/Competencies/Skillsets

The following Experience/Competencies/Skillsets are applicable to this Role.

• End-User Support (Level 1/2 Experience) andescalation procedures Experience working in an IT support environment, managingincidents and service requests, and troubleshooting user issues to resolution
• Practical experiencesupporting or administering Microsoft Teams, including users, policies,meetings, and basic troubleshooting
• Microsoft 365 Knowledge (Core Services)
• Working knowledge ofMicrosoft 365 services such as Entra ID (Azure AD), Exchange Online, and theMicrosoft 365 Admin Centre.
• Problem Solving & Troubleshooting Skills
• Ability to diagnose issueslogically, follow structured troubleshooting steps, and upscale appropriatelywhen required.
• Ability to clearlycommunicate with non-technicalusers and maintain accurate documentation, knowledge articles, and procedures.