Desktop Engineer - Ballydine - On Site

Intuit ED Ltd; The Municipal District of Carrick-on-Suir; On-site; EUR 19,000 - 25,000; Full time

Job summary

Intuit ED Ltd in Ireland is seeking an experienced IT Support Technician to maintain desktops, laptops, printers and mobile devices, supporting end users across Windows and macOS platforms.

You will use MS Office, Active Directory and collaboration tools, handle VIP support, and triage incoming tickets with a focus on fast, reliable resolutions while keeping users justified informed.

This role requires on-site work in Ireland, travel to client sites, and immediate start with no sponsorship.

Qualifications

• 2 years of technical support experience in hybrid Windows/Mac environments.
• Experience with Windows OS and Microsoft Office products.
• Strong knowledge of Active Directory and user management.
• Familiarity with ticketing systems and VIP client support.

Responsibilities

• Provide desktop and end-user support for Windows/Mac devices and peripherals.
• Troubleshoot hardware, software and network issues with documented RCA.
• Collaborate with Service Desk and Data Center teams.
• Install and maintain equipment and related infrastructure.
• Support video conferencing, remote access and collaboration tools.
• Respond to tickets within SLA and ensure timely resolutions.

Skills

Windows OS

Active Directory

MS Office

Printer support

Remote Desktop

Mobile devices

Video conferencing

Outlook

VIP support

Office 365

Tools

HP printers

Xerox printers

Windows Server print servers

Apple Remote Desktop

VNC

Job description

ELIGIBILITY:

Any valid work permit for Ireland except those who are in post study visa

CONTRACT LENGTH:

Long term

No sponsorship is provided for this job. The person should be comfortable in travelling to the client's site regularly

Should be able to start immediately

This role involves providing technical support to staff for desktop computers, applications, and associated technology. Responsibilities include specifying, installing, and testing computer systems and peripherals according to established standards. The position requires interacting with application software and operating systems to diagnose and address unique, non-recurring issues.

REQUIRED TECHNICAL SKILLS AND EXPERIENCE

Proficient skills in managing IT infrastructure for users, including Desktops, Laptops, Printers, Handhelds, Smartphones, etc.

Knowledge of ticketing tool is a must

Robust technical expertise in Microsoft Windows desktop operating systems and business productivity applications such as Office.

Experience in administering MS Active Directory, including managing users, groups, policies, and related concepts.

Duties and Responsibilities

Provide support on Client Windows platform, this potion is responsible for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.

Base Skillset Requirements:

• Microsoft Certified System Administrator in XP/WIN 7
• Experience supporting HP and Xerox printers including windows 2003/2008/2010 print servers
• Good working knowledge of Active Directory
• 5+ years’ experience providing technical support in a fast paced and constantly changing environment up to executive management level
• Excellent customer service and communication skills including providing VIP support
• Experience supporting large Windows-based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 and O365
• Advanced knowledge of MS Office suite of applications
• Support of End for video conferencing units
• Support of mobile devices
• Support of WebEx, Lync
• Support of Outlook

Duties shall include, but not be limited to:

• Diagnosing and troubleshooting desktop system, printer and operating problems and understanding printer Fonts
• Consulting and instructing users on hardware and software questions/issues
• Collaborate with other IT Services Data Center and Network Infrastructure teams
• Install, maintain and upgrade equipment and its associated infrastructure
• Runs diagnostic tests to isolate system problems as well as proactive activities
• Operating Systems Windows, OS-X
• MS Office (Windows and Mac) software
• Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
• Hands on experience removing viruses and spyware using various tools (Windows)
• Identifies, researches, and resolves technical problems including forming an RCA
• Responds to telephone calls, email, service tickets, and dispatched requests for technical support
• Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window
• Installs, configure and maintain Mac, PC, peripherals (local and network printers, scanners), and other end user equipment such as Blackberries, iPhones and iPads, MAC Books, Laptops
• Excellent written and verbal communication and customer service skills with proven ability to work in fast paced environments
• Commercial experience in an IT support

Base Requirements

Role that includes 2 years of technical support experience in a hybrid Windows and MAC environment

• Experience in working with a helpdesk operation, to include Windows and Mac clients
• 2 years of Hands-on experience and in-depth knowledge of Macintosh technologies, 4 years of Windows
• 2 years' Experience with mobile applications/products including: iPhone, iPad, and Android Platforms Expertise in iPad/ iPhone
• Self-starter that is able to collaborate actively with others in a cross-functional team
• Proven attention to detail and high standards for quality
• Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary
• Skilled in documenting written troubleshooting steps and instructions
• Business professional attire

Desired Skill sets

• Citrix XenDesktop support or exposure
• Experience supporting infrastructure applications in an enterprise environment
• Experience with Microsoft System Center Configuration Manager specifically on Reporting, patch management and image deployment
• BA or equivalent job-related experience
• Imaging
• ITIL v3 foundation qualification
• Microsoft certified System Administrator in XP/WIN 7
• Experience supporting HP and Xerox printers including windows 2003/2008/2010 print servers

Pay: €120.00 per day

Ability to commute/relocate:

• Ballydine Cross Roads, County Tipperary: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you consent to undergo back ground verification process

Experience:

• Desktop Support: 2 years (required)

Work authorisation:

• Ireland (required)

Work Location: In person