Technical Services Engineer – Dublin

Datapac; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Career development

Tech exposure

Wellbeing focused team

Competitive salary

Job summary

Datapac in Dublin is recruiting for an on-site IT support role combining remote and office-based work. You will handle hardware and software issues, manage tickets, and support hardware refresh projects across print and personal computing environments.

The role requires at least 1 year in a customer-facing IT support or technical service setting, strong troubleshooting ability, and a valid manual driving licence.

Qualifications

• Minimum 1 year experience in a customer-focused IT support or technical services role.
• Hardware/break-fix experience essential.
• HP certifications desirable or willingness to obtain them.
• Manual driving licence is essential.
• Excellent communication and customer-first approach.
• Experience using service desk or ticketing systems.

Responsibilities

• Providing remote and onsite technical support across print and personal computing environments.
• Diagnosing and resolving hardware, software, and technical issues within agreed service levels.
• Managing service requests, incidents, and problem tickets through to resolution.
• Installing, configuring, and maintaining devices, including supporting hardware deployments and refresh projects.
• Delivering preventative maintenance and break/fix support for customer equipment.
• Maintaining accurate ticket updates and providing timely communication to customers.
• Collaborating with colleagues, vendors, and project teams to deliver high-quality service.
• Supporting continuous improvement initiatives while maintaining compliance with company processes and standards.

Skills

Customer-focused IT support

Troubleshooting

On-site support

Manual driving licence

Tools

Ticketing systems

Hardware installation

Job description

Location: Robinhood, Dublin (5 days in the office)

Type: Full-time, Fixed-Term (3 Months – with an opportunity to transition to permanent employment based on performance and business needs)

What You’ll be doing:

• Providing remote and onsite technical support across print and personal computing environments.
• Diagnosing and resolving hardware, software, and technical issues within agreed service levels.
• Managing service requests, incidents, and problem tickets through to resolution.
• Installing, configuring, and maintaining devices, including supporting hardware deployments and refresh projects.
• Delivering preventative maintenance and break/fix support for customer equipment.
• Maintaining accurate ticket updates and providing timely communication to customers.
• Collaborating with colleagues, vendors, and project teams to deliver high-quality service.
• Supporting continuous improvement initiatives while maintaining compliance with company processes and standards.

What We’re looking for:

• Manual driving licence is essential
• At least 1 year’s experience in a customer-focused IT support or technical services role.
• Hardware/Break Fix experience is essential
• Strong PC/Laptop repair experience is an advantage
• Troubleshooting and problem-solving skills.
• Excellent communication skills with a customer-first approach.
• Experience using service desk or ticketing systems.
• Ability to work independently and as part of a collaborative team.
• HP certifications are desirable (or willingness to obtain them).

Why Join Us:

• Career development and progression opportunities
• Exposure to leading technologies and industry best practices
• Supportive team environment with a focus on employee wellbeing
• Competitive salary and benefits package

We’re looking to move quickly with this opportunity, so early applications are encouraged.

Interested? Apply directly on our website!

We are committed to ensuring our recruitment selection process is accessible to all.

If you require any reasonable accommodations at any stage of the selection process – including application, assessment, or interview – please let us know and we will work with you to support your needs. By applying, you are giving Datapac consent to contact you about this role.

Datapac is an equal opportunities employer. Please let us know of any reasonable accommodations you may require during our selection process. All information is treated in strict confidence