Technical Services Support Engineer – Cork

Datapac; Cork; Hybrid; EUR 42,000 - 66,000; Full time

Job summary

Datapac Ltd. in Cork is seeking a Technical Services Support Engineer to join our onsite team. You will diagnose, troubleshoot and repair IT hardware including laptops, PCs, printers and servers for customer installations and projects.

You will work with the Technical Services team, manage workshop stock, perform HP warranty repairs and firmware upgrades, and provide clear service records and progress updates to customers. Driving responsibilities may be required for on-site visits.

Qualifications

• Experience in a customer-focused technical support role.
• Strong technical troubleshooting and problem-solving skills.
• Interest in IT hardware and hands-on repair experience.
• Excellent communication and organisational skills.

Responsibilities

• Diagnose, troubleshoot and repair IT hardware including laptops, PCs, printers and servers.
• Prepare, configure and deploy IT equipment for customer installations and projects.
• Manage workshop stock and parts for field service calls.
• Carry out HP warranty repairs, routine maintenance and firmware upgrades.
• Support technical engineers with onsite repairs and service requests.
• Maintain accurate service records and update tickets.
• Collaborate with Technical Services to deliver excellent customer service and hit targets.

Skills

Customer service

Troubleshooting

IT hardware

Communication skills

Driving licence

Education

HP Print & Personal Computing certifications

Tools

Laptop repair

Printer repair

Server maintenance

Job description

Home » Careers » Technical Services Support Engineer – Cork

Technical Services Support Engineer – Cork

Location: Cork (primarily onsite, with customer site visits as required)

Type: Full-time, Permanent

What you'll be doing:

• Diagnosing, troubleshooting and repairing IT hardware, including laptops, PCs, printers and servers.
• Preparing, configuring and deploying IT equipment for customer installations and projects.
• Managing workshop stock and equipment, including coordinating parts for field service calls.
• Carrying out HP warranty repairs, routine maintenance and firmware upgrades.
• Supporting technical engineers with onsite repairs, installations and service requests as required.
• Maintaining accurate service records, updating tickets and keeping customers informed of progress.
• Working collaboratively with the Technical Services team to deliver excellent customer service and achieve team targets.

What we're looking for:

• Full Category B manual driving licence.
• Experience in a customer-focused technical support role.
• Strong technical troubleshooting and problem-solving skills, with an interest in IT hardware.
• Excellent communication, organisational and customer service skills.
• Experience with laptop/PC repairs or managed print solutions would be an advantage.
• HP Print and Personal Computing certifications, or a willingness to obtain them within agreed timelines.
• Career development and progression opportunities
• Exposure to leading technologies and industry best practices
• Supportive team environment with a focus on employee wellbeing
• Competitive salary and benefits package

We are committed to ensuring our recruitment selection process is accessible to all.

If you require any reasonable accommodations at any stage of the selection process - including application, assessment, or interview - please let us know and we will work with you to support your needs. By applying, you are giving Datapac consent to contact you about this role.

Datapac is an equal opportunities employer. Please let us know of any reasonable accommodations you may require during our selection process. All information is treated in strict confidence