IT Application Support Engineer — Italian Speaker (Hybrid)

Tata Consultancy Services; Letterkenny; Hybrid; EUR 45,000 - 55,000; Full time

Job summary

Tata Consultancy Services in Letterkenny, Ireland, is seeking an IT Application Support Engineer with Italian language skills to join our EMEA Customer Care division. You will work in a high-profile, mission-critical healthcare environment, providing timely technical support for Cardio and Radiology products and related infrastructure.

As part of a collaborative team, you will handle incident management from P1 to P5, own incidents, and communicate effectively with customers while delivering

Qualifications

• Experience supporting incidents and service requests in a healthcare technology environment.
• Ability to manage incident queues and intake channels.
• Proactive and clear communication with customers during incidents.

Responsibilities

• Troubleshooting and resolving incidents and service requests.
• Managing incident queues and intake channels.
• Taking ownership of incidents and communicating with customers as required.
• Responding in a timely fashion to reactive or proactive incidents.

Skills

English language

Italian language

Job description

Tata Consultancy Services in Letterkenny, Ireland, is seeking an IT Application Support Engineer with Italian language skills to join our EMEA Customer Care division. You will work in a high-profile, mission-critical healthcare environment, providing timely technical support for Cardio and Radiology products and related infrastructure.

As part of a collaborative team, you will handle incident management from P1 to P5, own incidents, and communicate effectively with customers while delivering