Polish-Speaking IT Application Support Engineer (Hybrid)
Tata Consultancy Services
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Benefits offered by this job
Job summary
Tata Consultancy Services in Letterkenny, Co. Donegal, is seeking an IT Application Support Engineer with Polish language skills (B2+) to join our EMEA Customer Care division in a healthcare environment.
The role focuses on high-profile, mission-critical systems and requires timely incident resolution, incident queue management, and cross-team collaboration. You will troubleshoot incidents from P1 to P5, document and escalate as needed, and contribute to project/service delivery while growing
Qualifications
- Windows/Linux server administration experience.
- SQL database experience.
- ITIL/Incident Management experience.
- Strong written and verbal communication skills.
- Willingness to learn and self-motivated.
Responsibilities
- Troubleshooting and resolving Incidents & Service Requests.
- Managing incident queues & incident intake channels.
- Taking ownership of incidents & communication with customer as required.
- Responding in a timely fashion to reactive or proactive incidents.
- Recording and documenting incident tickets.
- Monitoring omnichannel intake and case documentation.
- Coordinating internally with other support groups.
Skills
Education
Job description
Tata Consultancy Services in Letterkenny, Co. Donegal, is seeking an IT Application Support Engineer with Polish language skills (B2+) to join our EMEA Customer Care division in a healthcare environment.
The role focuses on high-profile, mission-critical systems and requires timely incident resolution, incident queue management, and cross-team collaboration. You will troubleshoot incidents from P1 to P5, document and escalate as needed, and contribute to project/service delivery while growing
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