Head Porter & Guest Experience Leader

The Merrion Hotel, Dublin; Dublin; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Free hot meals on duty

Uniform cleaning

Pension plan

Birthday gifts

Taxi travel subsidy up to €20

Employee discounts for room nights

Health and dental insurance

Employee assistance programme

Increased holiday entitlement

Recommend a Friend scheme

Job summary

The Merrion Hotel in Dublin is seeking an experienced Head Porter to lead our Concierge team and ensure a warm, professional welcome from arrival. Reporting to the Director of Guest Relations, Head Concierge and Assistant Head Concierge, you will coordinate daily porter duties, manage luggage, and support guest requests with tact and care.

This role values a proactive, team-focused leader who maintains high standards and helps deliver an exceptional guest experience.

Qualifications

• Has a genuine passion for delivering exceptional guest service.
• Is professional, welcoming and confident when interacting with guests.
• Has strong communication and interpersonal skills.
• Can effectively lead and coordinate a team.
• Is organised, reliable and able to manage multiple requests efficiently.
• Has a proactive approach and the ability to anticipate guest needs.

Responsibilities

• Welcome all guests to The Merrion with a warm, professional and helpful approach.
• Lead and coordinate the Porter team, allocating tasks and ensuring daily duties are completed efficiently.
• Deliver and collect guest luggage to and from bedrooms in accordance with LQA standards.
• Ensure all guest luggage is correctly tagged, stored securely and delivered to the appropriate location in a timely manner.
• Manage the parking and retrieval of guest cars from the hotel car park and external parking spaces.
• Keep the front hall and entrance areas tidy, welcoming and well presented.
• Deliver messages, newspapers and special deliveries to guest bedrooms and public areas.
• Assist guests with bookings and reservations, including taxis, theatres, flights, concerts and restaurants.
• Work closely with the Concierge and Reception teams to ensure a smooth guest experience.
• Anticipate guest needs and provide prompt, caring and personalised assistance.
• Promote hotel products and maximise opportunities to support hotel sales.
• Maintain effective communication with colleagues and management.
• Ensure hotel policies, procedures and health and safety standards are followed.
• Identify and report any maintenance or workplace safety issues.
• Be flexible and assist other areas of the hotel in response to guest and business needs.

Skills

Leadership

Guest service

Communication

Team coordination

Attention to detail

Proactive mindset

Job description

The Merrion Hotel in Dublin is seeking an experienced Head Porter to lead our Concierge team and ensure a warm, professional welcome from arrival. Reporting to the Director of Guest Relations, Head Concierge and Assistant Head Concierge, you will coordinate daily porter duties, manage luggage, and support guest requests with tact and care.

This role values a proactive, team-focused leader who maintains high standards and helps deliver an exceptional guest experience.