Luxury Concierge & Guest Services Associate

Hollybank Trustees Ltd; Dublin; On-site; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Competitive pay rates

Free meals on duty

Free cleaning of uniforms

Travel and Bike to Work - Tax saving

Health and Dental Insurance payments

Contributory Pension Plan

Increased holiday entitlement

Recommend a Friend scheme

Employee Discounts for room nights and

Employee Assistance Programme

Job summary

The Merrion in Dublin is seeking a service-driven Hall Porter to join our Concierge Team. This full-time role covers 39 hours per week with weekend work, offering a path to grow within a five-star environment.

You will welcome guests, assist with luggage, deliver items to rooms, manage vehicle movements, and share local recommendations while maintaining high standards of presentation and guest care.

Qualifications

• Experience in a 4- or 5-star hotel front office or concierge.
• Strong communication and presentation skills.
• Knowledge of Dublin city and surrounding areas.

Responsibilities

• Welcome all guests to the hotel.
• Assist guests with storage, delivery and collection of luggage.
• Deliver newspapers, correspondence and packages to guest bedrooms.
• Safely dispatch guests' vehicles to and from the hotel car park.
• Provide information to hotel guests as requested.
• Assist guests with information on tourist attractions and facilities.
• Keep front of house and back of house areas neat and tidy.
• Deal with chauffeur and taxi drivers, tour guides and couriers and keep the front of the hotel organized.
• Park & retrieve guests' vehicles.

Skills

Front Office experience

Guest service oriented

Communication skills

Team player

Tools

Opera PMS

Job description

The Merrion in Dublin is seeking a service-driven Hall Porter to join our Concierge Team. This full-time role covers 39 hours per week with weekend work, offering a path to grow within a five-star environment.

You will welcome guests, assist with luggage, deliver items to rooms, manage vehicle movements, and share local recommendations while maintaining high standards of presentation and guest care.