Head Porter

Hollybank Trustees Ltd; Dublin; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Free hot meals on duty

Free uniform cleaning

Health and dental insurance

Contributory pension plan

Discounts for room nights

Job summary

The Merrion Hotel in Dublin is seeking an experienced Head Porter to lead the Porter team and ensure a warm, professional guest experience from arrival onward.

Reporting to Guest Relations leadership, the Head Porter will coordinate daily porter duties, manage luggage, parking, and assist guests with bookings while upholding The Merrion's service standards and health and safety guidelines.

Qualifications

• Genuine passion for delivering exceptional guest service.
• Professional, welcoming and confident when interacting with guests.
• Strong communication and interpersonal skills.
• Ability to lead and coordinate a team.

Responsibilities

• Welcome guests to The Merrion with warmth and professionalism.
• Lead and coordinate the Porter team, allocating tasks and ensuring duties are completed.
• Deliver and collect luggage in line with LQA standards and tag/store items securely.
• Manage hotel car park parking and retrieval for guests.
• Keep the front hall and entrance areas tidy, welcoming and well presented.
• Assist guests with bookings and reservations, including taxis, theatres, flights, and restaurants.

Skills

Guest service

Team leadership

Communication

Interpersonal skills

Organised

Multitasking

Proactive

Collaboration

Security awareness

Flexibility

Job description

Location: On site / Dublin, Ireland
job type: Permanent / Full-time
Sector and subsector: Arts | Hospitality
Salary: Competitive salary

The Merrion Hotel is looking for an experienced and guest-focused Head Porter to join our Concierge team.

Reporting to the Director of Guest Relations, Head Concierge and Assistant Head Concierge, the Head Porter plays an important role in ensuring our guests receive a warm, professional and seamless experience from the moment they arrive.

The Role

As Head Porter, you will lead the Porter team and oversee the smooth running of the hotel's front hall and entrance. You will be responsible for coordinating daily porter duties while providing attentive and personalised service to our guests in line with The Merrion's service standards and LQA standards.

Key Responsibilities

• Welcome all guests to The Merrion with a warm, professional and helpful approach.
• Lead and coordinate the Porter team, allocating tasks and ensuring daily duties are completed efficiently.
• Deliver and collect guest luggage to and from bedrooms in accordance with LQA standards.
• Ensure all guest luggage is correctly tagged, stored securely and delivered to the appropriate location in a timely manner.
• Manage the parking and retrieval of guest cars from the hotel car park and external parking spaces.
• Keep the front hall and entrance areas tidy, welcoming and well presented.
• Deliver messages, newspapers and special deliveries to guest bedrooms and public areas.
• Assist guests with bookings and reservations, including taxis, theatres, flights, concerts and restaurants.
• Work closely with the Concierge and Reception teams to ensure a smooth guest experience.
• Anticipate guest needs and provide prompt, caring and personalised assistance.
• Promote hotel products and maximise opportunities to support hotel sales.
• Maintain effective communication with colleagues and management.
• Ensure hotel policies, procedures and health and safety standards are followed.
• Identify and report any maintenance or workplace safety issues.
• Be flexible and assist other areas of the hotel in response to guest and business needs.

What We Are Looking For

We are looking for someone who:

• Has a genuine passion for delivering exceptional guest service.
• Is professional, welcoming and confident when interacting with guests.
• Has strong communication and interpersonal skills.
• Can effectively lead and coordinate a team.
• Is organised, reliable and able to manage multiple requests efficiently.
• Has a proactive approach and the ability to anticipate guest needs.
• Works well as part of a team and communicates effectively with colleagues across the hotel.
• Has a strong awareness of guest and hotel security.
• Is flexible and willing to assist wherever required.
• Takes pride in maintaining the high standards and reputation of The Merrion.
• Excellent classroom and online training for all roles
• Competitive pay rates
• Free hot meals on duty
• Free cleaning of company provided uniforms.
• Birthday gifts and Service Awards
• Subsidised taxi travel: we contribute up to €20 of your taxi fare for travel to or from work outside usual public transport times.
• Travel and Bike to Work – Tax saving Schemes, discounted parking in the city
• Safe scooter and bike parking facilities
• Health and Dental Insurance payments
• Contributory Pension Plan from the day you start work, including Death in Service benefit.
• Increased holiday entitlement with length of service
• Recommend a Friend scheme: bonus paid to you for recruiting a friend or colleague to join The Merrion team.
• Employee Discounts for room nights, our Garden Room Restaurant and Cellar Bar for you and your family/ friends
• Free Employee Assistance Programme – free professional counselling and support on everything from anxiety to parenting to exam stress - for you and all your family members.

Why Join The Merrion?

This is an excellent opportunity to join our Concierge team and play a key role in delivering the high level of service for which The Merrion is known.

If you are passionate about hospitality, enjoy creating memorable guest experiences and have the leadership skills to support a busy Porter team, we would love to hear from you.

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Should you be called for interview, can you attend the hotel in person in the next approx 2 weeks?

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