Head Concierge – Luxury Hotel Lead, Dublin (Onsite)

Hollybank Trustees Ltd; Dublin; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Free meals on duty

Uniform cleaning

Pension plan

Health insurance

Dental insurance

Employee discounts

Travel & Bike to Work

Refer a Friend bonus

Holiday entitlement

Job summary

The Merrion in Dublin is seeking an experienced Head Concierge to lead the Concierge team and deliver exceptional guest service in a 5-star environment.

You will supervise Supervisors, Doormen and Car Valet Parkers, work closely with the Director of Guest Relations, and ensure seamless guest experiences before, during and after stays at our luxury property.

Excellent knowledge of local attractions, strong English, and hands-on leadership are essential.

Qualifications

• Experience as Head Concierge or similar in a 5* hotel.
• Strong communication and guest relations skills.
• Ability to manage and develop a Concierge team.

Responsibilities

• Lead and coordinate the Concierge department to ensure exceptional guest service.
• Oversee Supervisors, Doormen and Car Valet Parkers and liaise with the Director of Guest Relations.
• Maintain up-to-date knowledge of local attractions and events to enhance guest experiences.

Skills

Team leadership

Guest service excellence

English proficiency

Tools

Opera PMS

Job description

The Merrion in Dublin is seeking an experienced Head Concierge to lead the Concierge team and deliver exceptional guest service in a 5-star environment.

You will supervise Supervisors, Doormen and Car Valet Parkers, work closely with the Director of Guest Relations, and ensure seamless guest experiences before, during and after stays at our luxury property.

Excellent knowledge of local attractions, strong English, and hands-on leadership are essential.