Head of Enterprise Customer Success, EMEA

Impactribe Ltd; Dublin; Hybrid; EUR 140,000 - 180,000; Full time

Job summary

Datadog seeks a Director, Enterprise Customer Success in Dublin to own strategy, operations, and outcomes for our largest enterprise relationships in EMEA. You will lead a 25+ person CS team across first-line managers, driving retention and expansion while shaping scalable processes and talent growth.

Hybr id work culture supports collaboration and work-life harmony, with strong cross-functional partnerships and a focus on AI-driven customer outcomes.

Qualifications

• 8+ years leading Customer Success or Account Management teams in SaaS.
• 3+ years managing managers (leading a team of comparable or greater scale).
• Proven track record of ownership of retention/expansion outcomes using metrics like NRR or GRR.

Responsibilities

• Own strategic and operational health of a large book of business, accountable for product adoption, retention, and customer experience outcomes across our largest accounts.
• Lead, coach, and develop a team of first-line managers to build strong teams.
• Set and run operating rhythm: forecast reviews, QBR/EBR cadence, and metrics to drive interventions.
• Act as executive escalation point for strategic accounts and complex relationships.
• Build and scale the department: design org structure, drive hiring, and career pathing for managers and ICs.
• Partner cross-functionally to shape growth strategy and align hiring plans with broader EMEA enterprise business.
• Collaborate with stakeholders to actualize growth strategies and meet hiring goals.
• Partner with Enterprise Sales leadership to align on growth strategy across existing and new customers.
• Champion practical AI adoption to improve efficiency and outcomes.

Skills

Leadership

CS leadership

Data-driven coaching

Strategic account management

Tools

Observability software

Security software

Job description

Datadog seeks a Director, Enterprise Customer Success in Dublin to own strategy, operations, and outcomes for our largest enterprise relationships in EMEA. You will lead a 25+ person CS team across first-line managers, driving retention and expansion while shaping scalable processes and talent growth.

Hybr id work culture supports collaboration and work-life harmony, with strong cross-functional partnerships and a focus on AI-driven customer outcomes.