Growth-Driven Customer Success Manager

Impactribe Ltd; Dublin; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

New hire stock equity (RSU)

Employee stock purchase plan (ESPP)

Generous global benefits

Job summary

Datadog in Dublin, Ireland is seeking a Customer Success Manager to proactively drive onboarding, upsell and cross-sell within our existing customer base, advocating for customers while identifying growth opportunities. You will manage relationships, ensure value delivery, and collaborate across internal teams in a hybrid work environment.

You’ll work with customers to maximize product adoption, monitor usage, and mitigate renewal risk, leveraging MEDDIC-like processes and strong communication

Qualifications

• Excellent communication and attention to detail are essential.
• Ability to build long-term relationships with customers and across teams.
• 5-7 years in a customer-facing role with a focus on value delivery.

Responsibilities

• Partner with sales to ensure smooth onboarding and transitions.
• Proactively build customer relationships to create trust and growth.
• Execute full sales cycle for growth opportunities in existing accounts.
• Advise customers to maximize value from Datadog solutions.
• Monitor usage trends to identify renewal risks and adoption drivers.
• Collaborate with Support, Product, Finance, and Legal teams.

Skills

Strong communicator

Relationship management

Negotiation

Cross-functional collaboration

Job description

Datadog in Dublin, Ireland is seeking a Customer Success Manager to proactively drive onboarding, upsell and cross-sell within our existing customer base, advocating for customers while identifying growth opportunities. You will manage relationships, ensure value delivery, and collaborate across internal teams in a hybrid work environment.

You’ll work with customers to maximize product adoption, monitor usage, and mitigate renewal risk, leveraging MEDDIC-like processes and strong communication