Manager, Customer Success - Dublin (Israel/Iberia)

Datadog, Inc.; Dublin; Hybrid; EUR 110,000 - 160,000; Full time

Benefits offered by this job

Onboarding

MEDDIC training

Mentor program

Career development

RSU stock

Global benefits

Community Guilds

Job summary

Datadog, Inc. is seeking a Manager, Customer Success to hire and develop high-performing Customer Success Managers, coaching them to drive renewals and expansions.

The role focuses on cultivating customer relationships, guiding cross-functional initiatives, and ensuring scalable, top-tier service delivery in a hybrid work setting. Ideal candidates have 6+ years in Customer Success or Account Management, with SaaS experience and leadership of CS teams.

Qualifications

• 6+ years of experience in Customer Success or Account Management.
• Experience leading a high-performing CS team.
• Familiar with SaaS and B2B tech space.
• Fluency in Portuguese or Spanish is a plus.
• Proven track record negotiating renewals and upsell terms.
• Comfortable in a fast-paced scaling environment.

Responsibilities

• Drive and influence the full renewal and expansion sales cycle
• Serve as an advisor and role model for exemplary customer service
• Balance autonomy with effective communication upwards
• Act as a regional/segment owner and escalation point for relevant matters
• Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth
• Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges
• Focus on talent attraction, retention, and development to create high-performance teams

Skills

Customer Success

Account Management

SaaS

Team leadership

Contract negotiation

Job description

Manager, Customer Success

As a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a company that’s a leader in the space and see your contributions firsthand. At Datadog, we value our office culture—the relationships and collaboration it builds, and the creativity it inspires. We operate as a hybrid workplace to help our Datadogs create a work-life harmony that best fits them.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Drive and influence the full renewal and expansion sales cycle
• Serve as an advisor and role model for exemplary customer service
• Balance autonomy with effective communication upwards
• Act as a regional/segment owner and escalation point for relevant matters
• Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth
• Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges
• Focus on talent attraction, retention, and development to create high-performance teams

Who You Are:

• Experienced in Customer Success or Account Management, with 6+ years of experience preferred and at least 3 years in the SaaS space
• Fluency in Portuguese or Spanish, nice to have.
• 3+ years of experience leading a high-performing team of Customer Success Managers
• A proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities
• Familiar with the B2B tech or subscription-based software space
• Comfortable in a fast-paced, scaling environment

Benefits and Growth:

• Best-in-class onboarding
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, with opportunities to join our Community Guilds
• Intra-departmental mentor and buddy program for networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.