Customer Success Leader: Scale Renewals & Teams

Datadog, Inc.; Dublin; Hybrid; EUR 110,000 - 160,000; Full time

Benefits offered by this job

Onboarding

MEDDIC training

Mentor program

Career development

RSU stock

Global benefits

Community Guilds

Job summary

Datadog, Inc. is seeking a Manager, Customer Success to hire and develop high-performing Customer Success Managers, coaching them to drive renewals and expansions.

The role focuses on cultivating customer relationships, guiding cross-functional initiatives, and ensuring scalable, top-tier service delivery in a hybrid work setting. Ideal candidates have 6+ years in Customer Success or Account Management, with SaaS experience and leadership of CS teams.

Qualifications

• 6+ years of experience in Customer Success or Account Management.
• Experience leading a high-performing CS team.
• Familiar with SaaS and B2B tech space.
• Fluency in Portuguese or Spanish is a plus.
• Proven track record negotiating renewals and upsell terms.
• Comfortable in a fast-paced scaling environment.

Responsibilities

• Drive and influence the full renewal and expansion sales cycle
• Serve as an advisor and role model for exemplary customer service
• Balance autonomy with effective communication upwards
• Act as a regional/segment owner and escalation point for relevant matters
• Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth
• Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges
• Focus on talent attraction, retention, and development to create high-performance teams

Skills

Customer Success

Account Management

SaaS

Team leadership

Contract negotiation

Job description

Datadog, Inc. is seeking a Manager, Customer Success to hire and develop high-performing Customer Success Managers, coaching them to drive renewals and expansions.

The role focuses on cultivating customer relationships, guiding cross-functional initiatives, and ensuring scalable, top-tier service delivery in a hybrid work setting. Ideal candidates have 6+ years in Customer Success or Account Management, with SaaS experience and leadership of CS teams.