German-Speaking CSM – Growth & Adoption

WinsAbove; Dublin; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Best onboarding

MEDDIC training

Community Guilds

Mentor program

Professional development

RSU equity

ESPP

Job summary

Datadog is seeking a Customer Success Manager to drive onboarding, cultivate long-term relationships, and identify growth opportunities within our existing customer base. You will advocate for customers internally and guide them through the full lifecycle, from onboarding to renewal, with a focus on up-sell and cross-sell in the DACH region.

The role is hybrid, combining collaboration across Sales, Product, Support, and Finance to ensure a positive customer experience while delivering measurable

Qualifications

• 5–7 years in a customer-facing role.
• Full professional German language skills and experience with DACH customers.
• Strong relationship-management and communication abilities.
• Proven track record in upsell and cross-sell within existing accounts.

Responsibilities

• Partner with the sales team to ensure smooth transition and onboarding experience
• Proactively build relationships with customers to create mutual trust
• Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
• Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
• Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
• Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)

Skills

Relationship management

Strong communication

Negotiation

German language

DACH market experience

Job description

Datadog is seeking a Customer Success Manager to drive onboarding, cultivate long-term relationships, and identify growth opportunities within our existing customer base. You will advocate for customers internally and guide them through the full lifecycle, from onboarding to renewal, with a focus on up-sell and cross-sell in the DACH region.

The role is hybrid, combining collaboration across Sales, Product, Support, and Finance to ensure a positive customer experience while delivering measurable