Hands-On Hospitality Operations Leader

Hodson Bay Group; Athlone Municipal District; On-site; EUR 65,000 - 90,000; Full time

Job summary

Hodson Bay Hotel, part of Hodson Bay Group, seeks an Operations Manager to lead daily hotel operations, focusing on food and beverage service, team leadership and commercial performance across restaurant, bar and banqueting. Reporting to the MD/GM, you will drive service excellence and hands‑on leadership in a dynamic hospitality environment.

The role requires 3–5 years of senior hospitality management experience, strong budgeting skills, and a customer‑centric approach.

Qualifications

• 3–5 years’ senior hospitality management experience.
• Experience managing F&B budgets, labour costs, stock controls and financial targets.
• Hands-on leadership with a focus on exceptional guest service.

Responsibilities

• Maintain high standards of service, cleanliness and guest care across all departments.
• Lead F&B services, coordinate with kitchen, and oversee restaurant, bar and banqueting operations.
• Deputise for MD/GM in their absence and at meetings and events.
• Maximise profitability through rostering, purchasing and stock controls while upholding service standards.
• Address guest queries, complaints and operational issues with timely escalation as needed.
• Coordinate functions (weddings, conferences, banquets) with events teams and staffing.
• Forecast weekly business levels with the management team and plan staffing/resources accordingly.
• Drive up‑selling and financial performance across the hotel.
• Carry out Duty Management shifts as required.
• Promote positive employee relations through communication and meetings.

Skills

Hospitality management

Leadership

Customer service

Budgeting

F&B operations

Education

Bachelor's degree in Hospitality

Job description

Hodson Bay Hotel, part of Hodson Bay Group, seeks an Operations Manager to lead daily hotel operations, focusing on food and beverage service, team leadership and commercial performance across restaurant, bar and banqueting. Reporting to the MD/GM, you will drive service excellence and hands‑on leadership in a dynamic hospitality environment.

The role requires 3–5 years of senior hospitality management experience, strong budgeting skills, and a customer‑centric approach.