Guest Services Supervisor: Elevate Client Experience

Rapport Guest Services; Dublin; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

High-street discounts

Wellbeing benefits

Pension scheme

Health vouchers

Learning & development opportunities

WOW Awards

One paid day off annually

Job summary

Rapport Guest Services is seeking a Guest Services Supervisor based in Dublin to lead day-to-day operations for high-profile client sites. You will support a busy team, oversee meeting room standards, hospitality and catering, and drive guest satisfaction with a proactive, client-centred approach.

The role emphasizes staff development, recruitment support, and maintaining service excellence in a fast-paced environment.

Qualifications

• Experience in a similar position.
• Strong customer service orientation and interpersonal skills.
• Ability to supervise and develop a team.
• Knowledge of HR and recruitment procedures is a plus.

Responsibilities

• Support the delivery of high-quality client services and maintain operational standards.
• Assist Guest Services Manager in day-to-day site operations.
• Oversee meeting room setups, hospitality and catering at a premium level.
• Track KPIs on guest satisfaction and efficiency; coach team members.

Job description

Rapport Guest Services is seeking a Guest Services Supervisor based in Dublin to lead day-to-day operations for high-profile client sites. You will support a busy team, oversee meeting room standards, hospitality and catering, and drive guest satisfaction with a proactive, client-centred approach.

The role emphasizes staff development, recruitment support, and maintaining service excellence in a fast-paced environment.