Guest Services Supervisor

Chartwells Independent; Leinster; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Financial Freedom

Transportation Benefits

Secure Your Future

Health Matters

Thrive Personally & Professionally

Celebrate Excellence

Give Back to Community

Job summary

Rapport Guest Services is seeking a Guest Services Supervisor in Dublin to lead client-facing operations at a prestigious site. You will work with the Client Services Manager to ensure exceptional guest experiences, drive KPIs, and nurture a high-performing team.

The role involves supporting recruitment and onboarding, coaching staff, and coordinating with internal departments to resolve guest issues promptly. A customer-focused, proactive leader with strong interpersonal skills will thrive here.

Qualifications

• Experience in a similar role is preferred.
• Knowledge of HR and Recruitment procedures and best practices.
• Passion for team development and growth.
• Engaging personality with integrity and high service standards.
• Excellent interpersonal skills and proactive, intuitive approach.

Responsibilities

• Support the delivery of high-quality client services by helping maintain exceptional operational standards across the team.
• Support the Guest Services Manager in the day-to-day running of the site.
• Oversee meeting room excellence ensuring setups, hospitality and catering are delivered to a premium standard.
• Track and share key KPIs to highlight guest satisfaction trends and day-to-day efficiency.
• Hold regular check-ins with team members to encourage a client-centered approach and provide ongoing guidance.
• Coordinate with internal departments to ensure guest issues are resolved quickly and smoothly.
• Assist with recruitment and onboarding by supporting interviews, welcoming new starters and contributing to development reviews.
• Coach and motivate the team helping colleagues build skills, confidence and consistency in daily operations.

Skills

Guest Services experience

Interpersonal skills

Team development

HR knowledge

Customer service

Job description

Join our vibrant Rapport team as a Guest Services Supervisor! You will be based in the heart of Dublin, working with a prestigious law firm. This is an exciting opportunity to contribute to a culture of service that truly makes a difference.

As a Guest Services Supervisor, you will be essential in delivering outstanding guest experiences. You will work closely with the Client Services Manager to deliver exceptional service every day. Your proactive mindset will help you identify and resolve issues while building strong, meaningful relationships with guests and internal teams.

Contract Type: Full-time, Permanent

Hours: 40 per week (Monday-Friday; shift rota basis between 8 AM – 7 PM)

Salary:€45,000 per annum

What will you get?

• Financial Freedom:Enjoy exclusive high-street discounts and wellbeing benefits just one click away with Unlock, our benefits platform!
• Transportation Benefits:We offer tax-saver tickets on public transport in partnership with Travel Hub and/or Bike to Work Scheme (providing you with sustainable transport modes, incorporating physical activity into your everyday commuting).
• Secure Your Future:Benefit from a contributory pension scheme using MyFutureFund, helping you save for retirement automatically.
• Health Matters:In addition to our wellness programmes, we offer eye examination vouchers for those requiring a Visual Display Unit (VDU/DSE) test.
• Thrive Personally & Professionally:Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence:Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities:

• Support the delivery of high‑quality client services by helping maintain exceptional operational standards across the team.
• Supporting the Guest Services Manager in the day-to-day running of the site.
• Overseeing meeting room excellence ensuring setups, hospitality and catering are delivered to a premium standard.
• Track and share key KPIs to highlight guest satisfaction trends and day‑to‑day efficiency.
• Hold regular check‑ins with team members to encourage a client‑centred approach and provide ongoing guidance.
• Coordinate with internal departments to ensure guest issues are resolved quickly and smoothly.
• Assist with recruitment and onboarding by supporting interviews, welcoming new starters and contributing to development reviews.
• Coach and motivate the team helping colleagues build skills, confidence and consistency in daily operations.

The Ideal Candidate Will:

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, StrongerTogether
• Ideally have experience previously in a similar position.
• Be knowledgeable about HR and Recruitment procedures, and best practices.
• Show genuine passion for team development and personal growth.
• Bring an engaging personality that emphasises integrity and high service standards.
• Demonstrate excellentinterpersonalskills, influencing positive outcomes.
• Thrive under pressure while maintaining a proactive and intuitive approach.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive.We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.