Guest Services Agent - On-Site, Free Parking

Best Wainwright Inn & Suites; Street; On-site; EUR 12,000 - 17,000; Full time

Benefits offered by this job

Free parking available

Parking available

Job summary

Best Wainwright Inn & Suites is seeking a front desk attendant to register guests and manage reservations at our property in Wainwright, AB. You will handle check-ins/outs, provide information on local attractions, and ensure high levels of guest satisfaction.

The role requires 1–7 months of relevant experience, works at the physical location, and offers hourly pay with full-time hours including variety in shifts.

Qualifications

• 1 to < 7 months experience in guest services or front desk operations.
• Strong communication and interpersonal skills.
• Ability to handle guest inquiries and resolve issues.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about local points of interest.
• Process departures, calculate charges and receive payments.
• Maintain inventory of vacancies and reservations.
• Follow emergency and safety procedures.
• Clerical duties (faxing, filing, photocopying).
• Answer telephone and relay messages.
• Assist guests with special needs.
• Perform light housekeeping and cleaning duties.
• Provide excellent customer service.

Skills

Customer service

Reservations handling

Education

Secondary school diploma

Tools

Opera

Word processing software

Job description

Best Wainwright Inn & Suites is seeking a front desk attendant to register guests and manage reservations at our property in Wainwright, AB. You will handle check-ins/outs, provide information on local attractions, and ensure high levels of guest satisfaction.

The role requires 1–7 months of relevant experience, works at the physical location, and offers hourly pay with full-time hours including variety in shifts.