Front Desk Night Shift - Guest Service Pro

Windward Management Ltd; Ballymascanlan; Remote; EUR 17,000 - 21,000; Full time

Benefits offered by this job

Meal on duty

Staff discounts

Complimentary parking

Employee assistance programme

Wellness programme

Team recognition days

Job summary

Ballymascanlon Hotel & Golf Resort is seeking a Front Office Receptionist to join our team. You will deliver outstanding guest service at the front desk and handle administrative tasks to ensure smooth front desk operations.

The role requires a minimum of 1 year in customer service, flexibility to work night shifts, weekends and public holidays, and the ability to work five days per week. Join us to contribute to a welcoming guest experience at our four-star property.

Qualifications

• Minimum 1 year experience in a customer service role.
• Willingness to work night shifts, weekends and public holidays.

Responsibilities

• To complete duties as requested by the Front Office Manager.
• Completing Front Office Receptionist duties
• Completing Check-ins & check-outs following hotel procedures
• To ensure security checks are completed on a nightly basis
• To promote a helpful and professional image at all times and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude
• To ensure all room service calls are handled quickly and efficiently
• To maintain the upkeep and appearance of the lobby and main hotel entrance
• To perform light cleaning of the hotel entrance by picking up litter and emptying ashtrays & sweeping

Skills

Customer service

Night shifts

Job description

Ballymascanlon Hotel & Golf Resort is seeking a Front Office Receptionist to join our team. You will deliver outstanding guest service at the front desk and handle administrative tasks to ensure smooth front desk operations.

The role requires a minimum of 1 year in customer service, flexibility to work night shifts, weekends and public holidays, and the ability to work five days per week. Join us to contribute to a welcoming guest experience at our four-star property.