Reservations & Guest Experience Specialist

Mount-Wolseley-Hotel,-Spa-; Carlow; On-site; EUR 17,000 - 22,000; Full time

Benefits offered by this job

Very competitive hourly wage

PRSA pension scheme

Career progression opportunities

Employee Assistance Programme

Digital Wellness Programme

Complimentary meals on duty

Complimentary coffee

Discounted room & dining rates

Refer-a-friend scheme

Training and development opportunities

Employee awards & staff recognition

Job summary

Mount Wolseley Hotel, Spa & Golf Resort in Carlow is seeking a Reservations Agent to help guests plan and book reservations for hotel rooms, resort houses, restaurants and facilities. The role is the first point of contact, delivering courteous and quality service to callers.

You will record reservations on Hotsoft, assist with group and transient bookings, and promote hotel services to maximise occupancy and revenue.

Qualifications

• Outstanding customer service attitude and motivation to please the guest.
• Administration experience, using IT systems.
• Attention to detail, ability to meet deadlines and being a team play whilst also having the ability to use own initiative.
• Fluent in spoken English with excellent writing skills.
• Have an excellent level of computer literacy using systems such as Microsoft Office Suite, Opera would be an advantage.
• Previous experience in a similar role would be extremely advantageous.

Responsibilities

• Greets guests over the phone in a friendly, welcoming and courteous manner.
• Records reservation information accurately on Hotsoft Operating System.
• Identifies and records group and transient business codes.
• Records and processes deposit information.
• Records special billing instructions, approves credit after consultation with Revenue Supervisor.
• Records requests for special accommodation and suites.
• Files all reservations in a systematic order for easy referral.
• Identifies commissionable reservations and secures required information.
• Informs other departments of VIP arrivals.
• Contributes to maximum occupancy and average rate by utilizing yield management.
• Maximises customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests.

Skills

Customer service

Administration

Attention to detail

English fluency

Microsoft Office

Tools

Opera PMS

Job description

Mount Wolseley Hotel, Spa & Golf Resort in Carlow is seeking a Reservations Agent to help guests plan and book reservations for hotel rooms, resort houses, restaurants and facilities. The role is the first point of contact, delivering courteous and quality service to callers.

You will record reservations on Hotsoft, assist with group and transient bookings, and promote hotel services to maximise occupancy and revenue.