Front Desk Guest Services Specialist — Flexible Shifts

Windward Management Ltd; Claremorris; Remote; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Very competitive salary

PRSA pension scheme

Career progression opportunities

Employee Assistance Programme

Digital Wellness Programme

Complimentary meals on duty

Job summary

McWilliam Park Hotel, managed by Windward Management Ltd, is seeking a Front Office Receptionist in Ireland. You will be the first point of contact for guests, handle check-ins, payments, and inquiries, and support the reception team in a busy hotel setting.

Ideal candidates will have excellent customer care, strong communication, and the ability to work on their own initiative. The role offers 5 days over 7 shifts, with weekends included, and various employee benefits.

Qualifications

• Excellent customer care skills.
• Experience in a similar role is an advantage.
• Be able to work on your own initiative.
• Highly organised with excellent attention-to-detail.
• Excellent communication skills.
• Be able to cope well under pressure and comfortable in a busy environment dealing with a range of different tasks.
• Flexible and adaptable to support the business needs with a positive attitude.
• The role will operate 5 days over 7 on a shift basis and include weekends.

Responsibilities

• Greet and welcome our guests to the hotel and act as a first point of contact.
• Register the guests and take payment.
• Answer any queries the guest may have on in house facilities and tourist information.
• Take responsibility for the security of the keys.
• Update all guest information in the computer and ensure all documentation is completed, managed and maintained accurately and efficiently.
• Take and confirm reservations for our guests.
• Manage the reception area for the business and handle a high volume of calls and emails.
• Liaise with colleagues, management and external stakeholders as required.
• Other related ad-hoc administrative tasks where necessary.

Skills

Customer service

Reception

Communication

Organisation

Attention to detail

Flexibility

Problem solving

Teamwork

Job description

McWilliam Park Hotel, managed by Windward Management Ltd, is seeking a Front Office Receptionist in Ireland. You will be the first point of contact for guests, handle check-ins, payments, and inquiries, and support the reception team in a busy hotel setting.

Ideal candidates will have excellent customer care, strong communication, and the ability to work on their own initiative. The role offers 5 days over 7 shifts, with weekends included, and various employee benefits.