Guest Experience & Reservations Specialist

Windward Management Ltd; County Wicklow Bridge; Remote; EUR 17,000 - 22,000; Full time

Benefits offered by this job

Very competitive hourly wage

PRSA pension scheme

Career progression opportunities

Employee Assistance Programme

Digital Wellness Programme

Complimentary meals on duty

Discounted room & dining rates

Refer-a-friend scheme

Training and development opportunities

Employee awards & staff recognition

Job summary

Mount Wolseley Hotel, Spa & Golf Resort in Carlow is hiring a Reservations Agent to assist guests with booking hotel rooms, resort houses, restaurants and facilities. You will be the first point of contact, delivering courteous, high-quality service and driving bookings through yield management.

The role requires outstanding customer service, IT/system proficiency, and English fluency. Benefits include competitive hourly wages and career progression within Windward Management.

Qualifications

• Outstanding customer service attitude and motivation to please the guest
• Administration experience, using IT systems
• Fluent in spoken English with excellent writing skills
• Excellent level of computer literacy using systems such as Microsoft Office Suite; Opera would be an advantage
• Previous experience in a similar role would be highly advantageous

Responsibilities

• Greets guests over the phone in a friendly, welcoming and courteous manner
• Records reservation information accurately on Hotsoft Operating System
• Identifies and records group and transient business codes
• Records and processes deposit information
• Records special billing instructions, approves credit after consultation with Revenue Supervisor
• Records requests for special accommodation and suites
• Files all reservations in a systematic order for easy referral
• Identifies commissionable reservations and secures required information
• Informs other departments of VIP arrivals
• Contributes to maximum occupancy and average rate by utilizing yield management
• Maximises customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests.

Skills

Customer service

Attention to detail

Team player

IT systems

Tools

Microsoft Office Suite

Opera

Job description

Mount Wolseley Hotel, Spa & Golf Resort in Carlow is hiring a Reservations Agent to assist guests with booking hotel rooms, resort houses, restaurants and facilities. You will be the first point of contact, delivering courteous, high-quality service and driving bookings through yield management.

The role requires outstanding customer service, IT/system proficiency, and English fluency. Benefits include competitive hourly wages and career progression within Windward Management.