front desk agent

Best Wainwright Inn & Suites; Street; On-site; EUR 12,000 - 17,000; Full time

Benefits offered by this job

Free parking available

Parking available

Job summary

Best Wainwright Inn & Suites is seeking a front desk attendant to register guests and manage reservations at our property in Wainwright, AB. You will handle check-ins/outs, provide information on local attractions, and ensure high levels of guest satisfaction.

The role requires 1–7 months of relevant experience, works at the physical location, and offers hourly pay with full-time hours including variety in shifts.

Qualifications

• 1 to < 7 months experience in guest services or front desk operations.
• Strong communication and interpersonal skills.
• Ability to handle guest inquiries and resolve issues.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about local points of interest.
• Process departures, calculate charges and receive payments.
• Maintain inventory of vacancies and reservations.
• Follow emergency and safety procedures.
• Clerical duties (faxing, filing, photocopying).
• Answer telephone and relay messages.
• Assist guests with special needs.
• Perform light housekeeping and cleaning duties.
• Provide excellent customer service.

Skills

Customer service

Reservations handling

Education

Secondary school diploma

Tools

Opera

Word processing software

Job description

Job details

• Location 1209 27th Street Wainwright , AB T9W 0A2
• Salary 16.75 hourly / 30 to 40 hours per week
• Terms of employment Permanent employment Full time
• Early morning, Morning, Day, Evening, Night, Weekend, Shift, Overtime available
• Secondary (high) school graduation certificate

Experience

1 to less than 7 months

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Perform light housekeeping and cleaning duties
• Provide customer service

Experience and specialization

Computer and technology knowledge

• Word processing software
• Opera

Other benefits

• Free parking available
• Parking available

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for persons with disabilities

• Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
• Provides visual accessibility accommodations (for example: braille, screen readers, etc.)

Support for newcomers and refugees

• Participates in a government or community program or initiative that supports newcomers and/or refugees

Support for youths

• Participates in a government or community program or initiative that supports youth employment
• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and/or networking opportunities for youth
• Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans

• Participates in a government or community program or initiative that supports Veterans

Support for Indigenous people

• Participates in a government or community program or initiative that supports Indigenous people

Support for mature workers

• Participates in a government or community program or initiative that supports mature workers

Supports for visible minorities

• Participates in a government or community program or initiative that supports members of visible minorities

Who can apply for this job?

The employer accepts applications from:

• Canadian citizens and permanent or temporary residents of Canada
• other candidates, with or without a valid Canadian work permit

Advertised until

2026-11-20