Guest Reservations Specialist – Growth & Benefits

Great National Group; Ennis; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Weekly pay structure

Career development

Employee social events

Staff discounts

On-site parking

Job summary

Great National Hotels in Ennis is seeking a Reservations Agent to join our Customer Contact Centre. This full-time role includes evening, Saturday, and Bank Holiday shifts as required, supporting guests with new and existing reservations and delivering a warm, first-class hospitality experience.

You will input reservations into the PMS, provide information on facilities, handle cancellations and special requests, log communications, and upsell services.

Qualifications

• Proven experience in a sales or customer service environment.
• Excellent written and verbal English for customer interactions.
• Positive, can-do attitude with strong communication.
• Good knowledge of Irish geography is beneficial.
• Proficient in Microsoft Office; hotel/booking systems advantageous.
• Availability to work evenings, Saturdays and Bank Holidays.

Responsibilities

• Handle incoming calls from hotel guests and assist with new and existing reservations.
• Input and manage reservations accurately in the PMS.
• Provide detailed and accurate information on hotel facilities and amenities.
• Process cancellations, amendments, and special requests efficiently.
• Log all calls and correspondence accurately.
• Upsell additional services and packages to enhance the guest experience.
• Manage email correspondence and administrative tasks.
• Achieve individual and team performance targets.
• Stay updated on all hotel policies and procedures.

Skills

Customer service

Sales experience

English proficiency

Irish geography

Tools

PMS

Microsoft Office

Booking systems

Job description

Great National Hotels in Ennis is seeking a Reservations Agent to join our Customer Contact Centre. This full-time role includes evening, Saturday, and Bank Holiday shifts as required, supporting guests with new and existing reservations and delivering a warm, first-class hospitality experience.

You will input reservations into the PMS, provide information on facilities, handle cancellations and special requests, log communications, and upsell services.