Reservations Agent Full Time

Great National Group; Ennis; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Weekly pay structure

Career development

Employee social events

Staff discounts

On-site parking

Job summary

Great National Hotels in Ennis is seeking a Reservations Agent to join our Customer Contact Centre. This full-time role includes evening, Saturday, and Bank Holiday shifts as required, supporting guests with new and existing reservations and delivering a warm, first-class hospitality experience.

You will input reservations into the PMS, provide information on facilities, handle cancellations and special requests, log communications, and upsell services.

Qualifications

• Proven experience in a sales or customer service environment.
• Excellent written and verbal English for customer interactions.
• Positive, can-do attitude with strong communication.
• Good knowledge of Irish geography is beneficial.
• Proficient in Microsoft Office; hotel/booking systems advantageous.
• Availability to work evenings, Saturdays and Bank Holidays.

Responsibilities

• Handle incoming calls from hotel guests and assist with new and existing reservations.
• Input and manage reservations accurately in the PMS.
• Provide detailed and accurate information on hotel facilities and amenities.
• Process cancellations, amendments, and special requests efficiently.
• Log all calls and correspondence accurately.
• Upsell additional services and packages to enhance the guest experience.
• Manage email correspondence and administrative tasks.
• Achieve individual and team performance targets.
• Stay updated on all hotel policies and procedures.

Skills

Customer service

Sales experience

English proficiency

Irish geography

Tools

PMS

Microsoft Office

Booking systems

Job description

Reservations Agent - Customer Contact Centre

Location: Ennis, County Clare

Company: Great National Hotels

Employment Type: Full-time (Evening, Saturday, and Bank Holiday shifts as required)

About Us

We're proud to share that we are officially Great Place to Work Certified - a recognition based entirely on team feedback about our workplace culture, leadership, and values. We're also delighted to have been recognised as an Outstanding Employer for 2025 as part of the Failte Ireland Employer Excellence Programme, further highlighting our commitment to creating a supportive, engaging, and high-performing workplace.

We are currently seeking a Reservations Agent to join our dynamic Customer Contact Centre team. If you have a passion for hospitality, love helping customers, and thrive in a fast-paced environment, we'd love to hear from you!

Key Responsibilities

• Handle incoming calls from hotel guests and assist with new and existing reservations.
• Input and manage reservations accurately in the Property Management System (PMS).
• Provide detailed and accurate information on hotel facilities and amenities.
• Process cancellations, amendments, and special requests efficiently.
• Log all calls and correspondence accurately.
• Upsell additional services and packages to enhance the guest experience.
• Manage email correspondence and administrative tasks.
• Achieve individual and team performance targets.
• Stay updated on all hotel policies and procedures.

Requirements

• Proven experience in a sales or customer service environment is essential.
• Excellent written and verbal English communication skills required for customer interactions
• Excellent communication skills and a positive, can-do attitude.
• Good knowledge of Irish geography is beneficial.
• Proficient in Microsoft Office; experience with hotel or booking systems is an advantage.
• Knowledge of the hotel or hospitality industry is desirable.
• Availability to work evenings, Saturdays, and Bank Holidays is required.

What We Offer

• Weekly pay structure
• Company-funded educational programmes
• Career development and progression within the GN Group nationwide
• Access to our E-learning platform for personal development
• Employee Assistance & Wellbeing Programme
• Recruitment bonus through our "Refer a Friend" scheme
• Employee social events
• Friends & Family discounts at GN Hotels nationwide
• On-site parking